New Service Installation

• How do I self install my service? How do I self install my service?

  altafiber installs many different gateways. Locate your gateway below and select the appropriate self-install video and/or PDF instruction manual to guide you through the process of installing your new Fioptics Internet Gateway.

   

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• Do you drill in my home? Do you drill in my home?

  On occasion, drilling may occur to route wires and cables.

• What can I expect during my service installation? What can I expect during my service installation?
  Please note, internet service installation timeframes vary depending on whether TV service is included, the type of internet access ordered (e.g. ZoomTown or Fioptics), the layout of your home and existing inside and outside wiring.

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• What is buried wire/bore and when is it needed? What is buried wire/bore and when is it needed?
  At some addresses in the altafiber service area, wires are not completely connected from altafiber’s network to the customer's home. Depending on the layout of the home (sidewalk, street, driveway, etc…), occasionally a wire needs to be ran in order to make that connection so altafiber can provide service to the home.

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• What should I expect if the line/wire in my yard is to be buried underground? What should I expect if the line/wire in my yard is to be buried underground?
  
  This is commonly referred to as "Buried Wire". To complete an installation, at times, altafiber must run a temporary line. Most of these scenarios occur if you have buried utilities. altafiber will connect your services with a marked line above ground and there will be a follow up visit from an altafiber vendor to come out and bury the line in your yard. You are not required to be home for the visit.