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Help Center / Account & Billing / My altafiber Account Help

My altafiber Account Help

Before you create your My altafiber Account, you will need the following items:

- An active Email address.
- Your altafiber account number (found in the header of your bill)

To create your My altafiber Account:

1. Go to www.altafiber.com and click "My altafiber Login" in the top right corner or click here to sign up for a My altafiber Account.

2. Click the "First Time User? Register" button

3. Complete the form and all required fields (Note: you will need your account number to set your My altafiber Account log in, this can be found on your receipt or bill)

4. After completing the Account Registration form, click the Continue button. You will be asked to review the information you have entered once more to insure we recorded it correctly. Then enter your billing zip code and click "Continue". Your information will be processed and overview of your new profile will will appear. This screen contains all of the account information you need to login and view you online account. Please print this information for future reference.

5. To login after creating your profile, click the "Log In" button in the top right corner. 

See Also
How do I view and/or change the services and features I have on my account?
How do I log into My altafiber Account?

To log into My altafiber Account:

1. Click the Log In button located at the top of any page on the our website.

2. Enter your Email Address and Password in the fields and click the "Log In" button.

NOTE: Click the "Remember me"  checkbox if you want the login page to automatically remember your email address each time you visit your My altafiber Account.

See Also
How do I change my profile information for My altafiber Account?
How do I view and/or change the services and features I have on my account?

With a My altafiber Account, you can do more than just view and pay your bill online. You can also view the services that are currently being billed to your account, add features, configure your services, and more! To view the services for your account:

1. Log into My altafiber Account.

2. Click on the service you wish to manage.

3. In each section, you will find a list of services you currently have subscribed to as well as options for managing them.

See Also
How do I log into My altafiber Account?
How do I create a My altafiber Account?

To manage your login email address, password or contact information, simply go to Account > My Profile > Login & Security to make any changes. 

See Also
How do I log into My altafiber Account?
How do I view and/or change the services and features I have on my account?

Associated Accounts are those accounts you can access from your My altafiber Account login. All users start with one association, which is the account you registered when your User ID was first created. Then if you wish to access more than one account from the same login you can associate them.

To manage associated accounts, simply go Account > My Profile > Manage Associated Accounts. From this screen, you may add, remove, set default or nickname accounts so that they are all easily accessible from your single My altafiber Account login. When you associate more than one account in the list shown, you can easily switch to view each account from the 'Select Account' drop down on main navigation bar.

Note: Associating accounts here does NOT combine the billing for those accounts.

See Also
How do I change my profile information for My altafiber Account?
How do I view and/or change the services and features I have on my account?