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Not all features are working properly on my device, what can I do?

If features like VOD content, recordings and others do not seem to function properly, a good troubleshooting step is to clear the cached data on that device.  This will refresh the app on the device to remove any previously stored account data that may be causing the issue.

This can occur on devices that had previously been on an account but may have been removed due to active device count limits being reached.

Once cleared you may be required to re-activate the device by logging back in with your Cincinnati Bell account credentials.

For steps for clearing your devices cached data, click here.