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If you rent or lease you will need to have a signed landlord permission form present at the time of installation. Below you will find the link to this form.
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Yes. You or someone over the age of 18 will need to be present during the entire installation process. For the safety of your pet and our technician, please secure any pets while our technician is on site. We ask that you contact us to reschedule your appointment if a situation should arise that would risk the health or safety of our Field Technicians.
See Also What can I expect during my service installation? How long will it take altafiber to install my TV service?
To set up closed captioning on your set top box please click HERE.
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See Also Manage Fioptics+ Account from myaltafiber.com How do I enable Closed Captioning in altafiber Fioptics+?
To optimize your viewing experience when connected wirelessly, you will want to place your Fioptics+ set top box in a location where it can get the best wireless signal strength. Place the set top box in a location where it receives at least an RSSI level of -65 to 0. Anything lower than -65 will potentially cause reduced video quality.
See below on where to find your current RSSI level:
See Also How do I set up Parental Controls? When is my installation appointment scheduled?
See Also What can I expect the technician to do during my Fioptics+ TV install? How do I check the wireless signal strength on my Fioptics+ set top box?
See Also Do I need landlord permission to install service in my apartment or rental? How do I set up Parental Controls?
A typical TV service installation takes an average of 5 hours, some may take longer. Your altafiber technician will perform an initial walk through to give you a personalized time estimate. For our customers that rent or lease, a signed landlord permission form must be presented at the time of installation. The form may be found below.
See Also How do I initiate a single/series recording through the guide? Do I need landlord permission to install service in my apartment or rental?
See Also How do I check the wireless signal strength on my Fioptics+ set top box? Do I need landlord permission to install service in my apartment or rental?
See Also Do I need to be home for my installation? Do I need landlord permission to install service in my apartment or rental?
The altafiber service technician will arrive sometime during the time frame window you were provided when placing your order (example: 8-12, 12-4, or 4-8). The time frame quoted is the arrival window for your technician. There may be situations when your technician does not arrive until the end of your time frame window. The completion of your service installation may extend past the quoted time frame. Upon arrival, your technician will verify that someone over 18 will be present during the entire installation process, and, if you rent or lease, that you have a signed permission form from your landlord. Your technician will then perform an initial walk through to give you a personalized time estimate. During installation, your technician will need unobstructed access to all cable jacks. This may mean you will need to move large entertainment centers, bookcases, large beds, etc. prior to your appointment. For the safety of your pet(s) and our technicians, please secure any pets while our technician is at your home. Drilling may also be necessary to route wires and cables. Your technician will call 30 minutes prior to arrival at the number you provided when placing your order. Please make sure you answer; otherwise, your installation may need to be rescheduled.
See Also When is my installation appointment scheduled? How do I enable Closed Captioning in altafiber Fioptics+?
Upon arrival, your altafiber technician will verify that someone over 18 will be present during the entire installation process, and, if you rent or lease, that you have a signed permission form from your landlord. Your technician will then perform an initial walk through to give you a personalized time estimate. During installation, your technician will need unobstructed access to all cable jacks. This may mean you will need to move large entertainment centers, bookcases, large beds, etc. prior to your appointment. For the safety of your pet(s) and our technicians, please secure any pets while our technician is at your home. Drilling may also be necessary to route wires and cables. After installation, your techincian will provide a demo of your new Fioptics service.
See Also Do I need to be home for my installation? How do I check the wireless signal strength on my Fioptics+ set top box?
See Also How do I set up Parental Controls? How do I initiate a Single/Series recording while watching a show live?
The details of your scheduled appointment can be found on the order receipt that was emailed to you from the email address: customercare@altafiber.com. If you didn’t receive that email, you can also find an Order Details message by logging into My altafiber and checking your Message Center.
See Also How do I hide Adult Content? How do I check the wireless signal strength on my Fioptics+ set top box?
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