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Help Center / Fioptics+ / Installation & Setup

Installation & Setup

If you rent or lease you will need to have a signed landlord permission form present at the time of installation. Below you will find the link to this form.  

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How do I initiate a Single/Series recording while watching a show live?
Manage Fioptics+ Account from myaltafiber.com

Yes. You or someone over the age of 18 will need to be present during the entire installation process. For the safety of your pet and our technician, please secure any pets while our technician is on site.

We ask that you contact us to reschedule your appointment if a situation should arise that would risk the health or safety of our Field Technicians.

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How do I initiate a Single/Series recording while watching a show live?
How do I hide Adult Content?

By default, the video you were watching when you entered the Home screen continues to play
in the background. Similarly, on most other TiVo menu screens, a video window located in the
upper right corner plays the current video as well.
 
  • To watch the video in full screen, press the Back button on your remote control.
  • You can choose how to display a video on the Home screen, or choose to turn it off completely. Just select Menu > User Preferences > Video Window & Background.
  • To turn video off on all screens, set Display Video to No.
  • To continue to display video, set Display Video to yes. You can then choose how to display it on the Home screen by modifying the Video on HOME setting:
  • Full screen (background): The currently-playing video is shown as a full-screen video inthe background of the Home screen.
  • Video window: The currently-playing video is shown in the top-right corner of the Homescreen.
 
Background video on
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Video window on
Fioptics-background-2-(1).png
 
 
 
Background video & video window off
Fioptics-background-3-(1).png
 
 
 

See Also
How do I hide Adult Content?
How do I initiate a Single/Series recording while watching a show live?

To optimize your viewing experience when connected wirelessly, you will want to place your Fioptics+ set top box in a location where it can get the best wireless signal strength. Place the set top box in a location where it receives at least an RSSI level of -65 to 0. Anything lower than -65 will potentially cause reduced video quality.

See below on where to find your current RSSI level:

  1. Open the Main Menu
  2. Select Device Settings
  3. Select Network & Internet
  4. Check the RSSI level for the wireless network the set top box is connected to

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How long will it take altafiber to install my TV service?
How do I set up Parental Controls?

When this setting is on, adult shows do not appear in search results, and titles/descriptions of
adult shows are hidden in the Guide and My Shows. You will need to enter the Parental
Controls PIN to watch any adult content.

Set Rating Limits 
Movies originally meant for release to theaters have a different rating system from shows made for TV. Use rating limits to set rules for both rating systems. Highlight the rating option, and then use the left/right arrows to change the rating limit.

Fioptics-Adult-content-(1).png

Change PIN 
Enter a new PIN, then re-enter the new PIN to confirm. 

 

See Also
How do I set up Parental Controls?
How do I initiate a Single/Series recording while watching a show live?

Click to view the Fioptics+ Remote Controls Guide to see how to iniate a single/series recording through the guide. 

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How do I hide Adult Content?
When is my installation appointment scheduled?

A typical TV service installation takes an average of 5 hours, some may take longer. Your altafiber technician will perform an initial walk through to give you a personalized time estimate.

For our customers that rent or lease, a signed landlord permission form must be presented at the time of installation. The form may be found below.

See Also
What can I expect the technician to do during my Fioptics+ TV install?
Do I need landlord permission to install service in my apartment or rental?

While watching a show, you can initiate both a single episode recordings or a OnePass series recording.

First, while watching a show live, either press DOWN on the direction pad or the “i” info button on the remote to see the following menu on the bottom of the screen:

Fioptics-single-recording-(1).png
 
Once you have selected your desired recording option of singe recording or OnePass, follow the corresponding directions above.
 

See Also
How do I set up Parental Controls?
How do I hide Adult Content?

The altafiber service technician will arrive sometime during the time frame window you were provided when placing your order (example: 8-12, 12-4, or 4-8). The time frame quoted is the arrival window for your technician. There may be situations when your technician does not arrive until the end of your time frame window. The completion of your service installation may extend past the quoted time frame.

Upon arrival, your technician will verify that someone over 18 will be present during the entire installation process, and, if you rent or lease, that you have a signed permission form from your landlord.

Your technician will then perform an initial walk through to give you a personalized time estimate. During installation, your technician will need unobstructed access to all cable jacks. This may mean you will need to move large entertainment centers, bookcases, large beds, etc. prior to your appointment. For the safety of your pet(s) and our technicians, please secure any pets while our technician is at your home. Drilling may also be necessary to route wires and cables.

Your technician will call 30 minutes prior to arrival at the number you provided when placing your order. Please make sure you answer; otherwise, your installation may need to be rescheduled.

See Also
How do I enable Closed Captioning in altafiber Fioptics+?
What can I expect the technician to do during my Fioptics+ TV install?

Upon arrival, your altafiber technician will verify that someone over 18 will be present during the entire installation process, and, if you rent or lease, that you have a signed permission form from your landlord.

Your technician will then perform an initial walk through to give you a personalized time estimate.

During installation, your technician will need unobstructed access to all cable jacks. This may mean you will need to move large entertainment centers, bookcases, large beds, etc. prior to your appointment. For the safety of your pet(s) and our technicians, please secure any pets while our technician is at your home. Drilling may also be necessary to route wires and cables.

After installation, your techincian will provide a demo of your new Fioptics service.

See Also
How do I enable Closed Captioning in altafiber Fioptics+?
When is my installation appointment scheduled?

Customers will be able to manage their Fioptics+ account in several ways.  They can manage their currently active unmanaged devices (Fire Stick/Cube, AppleTV, Android TV and Mobile Devices).  They will also be able to reset their Parental Controls PIN by device, adjust their nDVR tiers and more at Myaltafiber.com.

Fioptics-my-account-(1).png

See Also
When is my installation appointment scheduled?
Do I need to be home for my installation?

The details of your scheduled appointment can be found on the order receipt that was emailed to you from the email address: customercare@altafiber.com. 

If you didn’t receive that email, you can also find an Order Details message by logging into My altafiber and checking your Message Center.

See Also
How do I check the wireless signal strength on my Fioptics+ set top box?
How do I hide Adult Content?

Other Fioptics+ Support Topics

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