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Help Center / Home Phone / Common Home Phone Questions

Common Home Phone Questions

Sometimes, your Caller ID may display your own name or number when a telemarketer is calling. Some solicitors use a type of phone system that does this so that they can disguise their identity. If you would like to stop telemarketers from calling your home phone number, please contact the National Do Not Call List at 1-888-382-1222, or visit

If your name is already on the Do Not Call list but you continue to receive calls from telemarketers, you may trace the call by following the steps below:

  • File a report with your local police department - the officer will fax your report to the Annoyance Call Bureau 513-397-6776, who will establish a free 21-day trace.  
  • Once the trace is established, you must report the times and dates of your harassing calls on a daily basis to 513-784-7993. For more information, call 513-784-7993.

See Also
Is there an outage in my area?
What features are included with home phone service?

The phone package option with Fioptics home phones service is HomePak Reach. HomePak Reach includes Call Waiting, Caller ID, Voice Messaging, Call Forward, Three-way Calling, Call Block, Distinctive Ring, Anonymous Call Rejection, Anywhere Call Forwarding, Repeat Dial, Reveal, & Priority Call. Also, unlimited long distance calling to Canada and Mexico. 

See Also
Is there an outage in my area?
How do I stop telemarketing calls?