How Can We Help You?

Browse or search below to find the information you're looking for.

Help Center / / Home Phone / Change or Add Service

Change or Add Service

Orders may be activated the same day if they are placed before 3:00 p.m. and do not require a technician. Exceptions to this timeframe will occur if you order Anonymous Call Rejection with other products. All products ordered will be activated on the same day. For example, if you order Anonymous Call Rejection with a service that requires 3 days to activate, all services will be activated on the third business day. 

See Also
Does altafiber offer Vacation Rate Service for my Home Phone?

Yes. Vacation Service is available for all services (Internet/TV/Phone). Rather than totally disconnecting service, customers can use Vacation Service and: 

- Pay a reduced monthly rate
- Keep all equipment
- Resume normal service after vacation

Note: Certain customers do not qualify for Vacation Service. For Vacation Service to be added, there is a one-time fee of $18.30, no matter how may products are going on Vacation Service. Taxes and fees still apply. Certain additional restrictions may apply. Call, chat or visit a retail store to place your account on Vacation Service. 

See Also
Placing an Order