How Can We Help You?

Browse or search below to find the information you're looking for.


How do I install Internet SafeGuard on my Windows or Mac computers?

There are two ways you can download Internet SafeGuard onto your Windows or Mac computer:

a. Via the Activation Email sent to you when you ordered the service

When you first ordered Internet SafeGuard, you were sent an email from ( that included a link to download the service.

Once you have located this email, follow these steps to get started:

i. Click on the “Install Now” button within the email from the computer you wish to install Internet Safeguard on.

ii. Click the Download button

iii. Save the .exe file to a location of your choice

iv. Run/Open the .exe file

v. Follow the prompts to complete the installation

b. By logging into My altafiber via your computer

If you have misplaced the activation email, not a problem! Follow these steps to get started:

i. Log in to My altafiber

ii. Click on the Internet link near the top of the page. Then click “overview”.

iii. Click on the “My Internet Security” link.

iv. Click Add Device button

v. Confirm that “Mine or My Child’s Device” is highlighted and the Click Download.

vi. Confirm that “this computer” option is chosen and click Download button.

vii. Save the .exe file to location of your choice

viii. Run/Open the .exe file

ix. Follow the Prompts to complete the installation