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altafiber installs many different gateways, below are the most common. Locate your gateway and select the appropriate one to view the instructions to change your Wi-Fi password.
Click for instructions
*Please note that when you change your Wi-Fi password and/or Network name any connected devices will no longer be connected to your network and you will need to search the new network name on those devices and/or enter your new network password.
*If you have our Premier Internet product and have a Wi-Fi booster attached to your Zyxel 4381 Gateway then these instructions will not apply. Since this is a more complex set up we recommend calling us at 513-565-2210.
See Also My internet is not working. How do I troubleshoot internet connection issues? How do I reboot my ONT?
Need to connect or re-connect your personal devices to your altafiber Wireless Network?
Click here to view a list of devices and step-by-step instructions on how to connect them.
See Also My internet is not working. How do I troubleshoot internet connection issues? Why is my speed slower on Wi-Fi?
See Also I need help locating my Fioptics equipment How do I reset my wireless gateway?
See Also How do I reset my wireless gateway? How do I change my Wi-Fi password?
See Also Why is my speed slower on Wi-Fi? I need help locating my Fioptics equipment
Your Wi-Fi speed depends on several factors, such as:
It is very difficult to quantify interference, and the average consumer is unable to do so without special equipment or applications. For information regarding your wireless connection vs wired connection please see the attached document.
See Also How do I change my Wi-Fi password? How do I reboot my ONT?
If you are not getting an internet connection please complete the following steps to troubleshoot the issue. Step 1: Identifying and locating your equipment
Step 2: Rebooting your Gateway
Step 3: Rebooting your ONT
See Also I need help locating my Fioptics equipment Why is my speed slower on Wi-Fi?
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