Common TV Questions

• Do I need landlord permission to install service in my apartment or rental? Do I need landlord permission to install service in my apartment or rental?

  Yes, we do require a landlord permission slip be filled out before installation of service can begin. The landlord permission slip can be found on your order confirmation email or by clicking here.

• How do I make changes to my TV package? How do I make changes to my TV package?

  You can make changes to your TV package by going to your My altafiber account, calling (513) 565-9890, visiting a Retail location or chatting with us.

• How long will it take altafiber to install my TV service? How long will it take altafiber to install my TV service?
  The altafiber service technician will arrive sometime during the time frame window you were provided when placing your order (example: 8-12, 12-4, or 4-8). The time frame quoted is the arrival window for your technician. There may be situations when your technician does not arrive until the end of your time frame window. The completion of your service installation may extend past the quoted time frame.

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• Where can I find a user guide to my altafiber TV? Where can I find a user guide to my altafiber TV?

  Click the below link to view the altafiber TV user Guide.

  • altafiber TV Welcome Guide
• Why can broadcast TV stations charge for carriage of their signals? Why can broadcast TV stations charge for carriage of their signals?
  Broadcast TV stations distribute their signals over the air, they use a free spectrum granted to them by the federal government. These same broadcast TV stations are then allowed by the government to charge for their signals.
  
  altafiber pays these broadcasters, a fee per channel, per month, per customer for the right to provide that programming service or channel to its customers. If we do not pay the fees that are required of the broadcasters, they can force us to remove their channels from our lineup.
• Why do you treat local broadcast TV stations differently than you do cable networks? Why do you treat local broadcast TV stations differently than you do cable networks?
  Broadcast TV stations distribute their signals over the air, they use a free spectrum granted to them by the federal government. These same broadcast TV stations are then allowed by the government to charge for their signals.
  
  altafiber pays these broadcasters, a fee per channel, per month, per customer for the right to provide that programming service or channel to its customers. If we do not pay the fees that are required of the broadcasters, they can force us to remove their channels from our lineup.