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Help Center / TV / Common TV Questions

Common TV Questions

Yes, we do require a landlord permission slip be filled out before installation of service can begin. The landlord permission slip can be found on your order confirmation email or by clicking here.

See Also
How long will it take altafiber to install my TV service?
Why can broadcast TV stations charge for carriage of their signals?

You can make changes to your TV package by going to your My altafiber account, calling (513) 565-9890, visiting a Retail location or chatting with us.

See Also
Why do you treat local broadcast TV stations differently than you do cable networks?
Why can broadcast TV stations charge for carriage of their signals?

The altafiber service technician will arrive sometime during the time frame window you were provided when placing your order (example: 8-12, 12-4, or 4-8). The time frame quoted is the arrival window for your technician. There may be situations when your technician does not arrive until the end of your time frame window. The completion of your service installation may extend past the quoted time frame.

Upon arrival, your technician will verify that someone over 18 will be present during the entire installation process, and, if you rent or lease, that you have a signed permission form from your landlord. Your technician will then perform an initial walk through to give you a personalized time estimate.

During installation, your technician will need unobstructed access to all cable jacks. This may mean you will need to move large entertainment centers, bookcases, large beds, etc. prior to your appointment. For the safety of your pet(s) and our technicians, please secure any pets while our technician is at your home. Drilling may also be necessary to route wires and cables.

Your technician will call 30 minutes prior to arrival at the number you provided when placing your order. Please make sure you answer; otherwise, your installation may need to be rescheduled.

See Also
Why can broadcast TV stations charge for carriage of their signals?
How do I make changes to my TV package?

Broadcast TV stations distribute their signals over the air, they use a free spectrum granted to them by the federal government. These same broadcast TV stations are then allowed by the government to charge for their signals.

altafiber pays these broadcasters, a fee per channel, per month, per customer for the right to provide that programming service or channel to its customers. If we do not pay the fees that are required of the broadcasters, they can force us to remove their channels from our lineup.

See Also
Do I need landlord permission to install service in my apartment or rental?
Why can broadcast TV stations charge for carriage of their signals?

Broadcast TV stations distribute their signals over the air, they use a free spectrum granted to them by the federal government. These same broadcast TV stations are then allowed by the government to charge for their signals.

altafiber pays these broadcasters, a fee per channel, per month, per customer for the right to provide that programming service or channel to its customers. If we do not pay the fees that are required of the broadcasters, they can force us to remove their channels from our lineup.

See Also
How do I make changes to my TV package?
Why do you treat local broadcast TV stations differently than you do cable networks?