Upon arrival, your altafiber technician will verify that someone over 18 will be present during the entire installation process, and, if you rent or lease, that you have a signed permission form from your landlord. Your technician will then perform an initial walk through to give you a personalized time estimate.
During installation, your technician will need unobstructed access to all cable jacks. This may mean you will need to move large entertainment centers, bookcases, large beds, etc. prior to your appointment. For the safety of your pet(s) and our technicians, please secure any pets while our technician is at your home. Drilling may also be necessary to route wires and cables.
After installation, your technician will provide a demo of your new Fioptics+ service. In some cases, a wire needs to be ran in order to make a connection from the altafiber network to the home and need to be buried. Some homes may need a bore placed prior to installation to run wires under things like sidewalks, streets or driveways. Most often a technician can lay a temporary wire across soft surfaces like lawns, so there is no delay in installing services. This temporary line will then be buried in a follow-up visit from the buried wire department.
What do the icons on my altafiber TV guide mean?
What do the lights on the front of the altafiber TV wireless box mean?