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Help Center / TV / Installation & Setup

Installation & Setup

Someone over the age of 18 must be present for the entire duration of the installation.

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altafiber TV Wireless Set-Top Boxes Video
How do I signup and login to use the Watch Fioptics TV App?

First, you will need to download the version of the app you need. 
 - Device download process: 
    - To download the Watch altafiber TV app, access the app/play store and type "Watch altafiber TV"  into the seach box or click on one of the following URLs: 

Watch altafiber TV for Android:
https://play.google.com/store/apps/details?id=com.cbt.watchfioptics&hl=en 

Watch altafiber TV for iPhone: 
https://itunes.apple.com/us/app/watch-fioptics-for-iphone/id1179520730?mt=8 

Watch altafiber TV for iPad: 
https://itunes.apple.com/us/app/watch-fioptics-for-ipad/id1179447094?mt=8 

The first time you open the Watch altafiber TV application, you will see the login screen. The login screen includes fields for your MyAccount username and password as well as buttons for "I forgot My Account credentials," "Register for a My Account," and "Login." 
 
Once you have entered in your credentials, you will recieve an authenticating/logging in message and load screen.
 
If you don't have a MyAccount and need to sign up for one, simply click the "Register for a My Account" buttom. The app will then link you to the mobile site for My Account. *Please note you have no been redirected to a browser for My Account and after you sign up for your My Account, you will need to return to the app to login.

If you have forgotten your MyAccount password, click "I forgot My Account credentials" and the app will then link to the mobile site for MyAccount. *Please note you have now been redirected to a browser to reset your password for My Account. Once completed, return to the app to login. 

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Do I need to be home for my installation?
altafiber TV Wireless Set-Top Boxes Video

Upon arrival, your altafiber technician will verify that someone over 18 will be present during the entire installation process, and, if you rent or lease, that you have a signed permission form from your landlord. Your technician will then perform an initial walk through to give you a personalized time estimate.

During installation, your technician will need unobstructed access to all cable jacks. This may mean you will need to move large entertainment centers, bookcases, large beds, etc. prior to your appointment. For the safety of your pet(s) and our technicians, please secure any pets while our technician is at your home. Drilling may also be necessary to route wires and cables.

After installation, your technician will provide a demo of your new Fioptics+ service. In some cases, a wire needs to be ran in order to make a connection from the altafiber network to the home and need to be buried. Some homes may need a bore placed prior to installation to run wires under things like sidewalks, streets or driveways. Most often a technician can lay a temporary wire across soft surfaces like lawns, so there is no delay in installing services. This temporary line will then be buried in a follow-up visit from the buried wire department.

See Also
Do I need to be home for my installation?
What do the lights on the front of the altafiber TV wireless box mean?

The details of your scheduled appointment can be found on the order receipt that was emailed to you from customercare@altafiber.com. 

If you didn’t receive this email, you can also find an Order Details message in your Message Center by logging into My altafiber Account.

See Also
What can I expect the technician to do during my altafiber TV install?
What do the lights on the front of the altafiber TV wireless box mean?

Yes, a technician will be needed to upgrade your current equipment to the Next Gen STBs. However, in the future a self-installation process will be possible. 

See Also
How do I signup and login to use the Watch Fioptics TV App?
What do the lights on the front of the altafiber TV wireless box mean?