First verify that DVR is included in your package. You can check this by logging into your My altafiber account and clicking Overview under Digital TV. Under the My Programming tab you will see a list of add ons included in your current package. If you don’t see DVR or Whole Home DVR then you will need to call 513-565-2210 to have this feature added to your account.
 
If you have verified that you do have DVR or Whole Home DVR on your account try and reboot your system. Start by powering down your altafiber provided modem, wait 10 seconds and plug it back in.  After you see the internet light turn green you will need to reboot your DVR.

To manually reboot your DVR simply disconnect the power cord from the back of the box. Wait at least 30 seconds and then reconnect the power. The box should begin to initialize automatically - if it does not, press the POWER button on the set-top box. The box may take 2-3 minutes to fully power on and load the interface on your television. If your set top box doesn’t restart automatically within a few minutes, press the POWER button on the device.

If you need further assistance, please call 513-565-9890.

NOTE: When you remove the power cable from the set-top box, guide data may be temporarily lost. It may take up to 30 minutes for the Program Guide to completely download the program listings. Disconnecting the power will not erase scheduled DVR recordings but will interrupt any recordings occurring at that time.