First Time User? Register.
altafiber wants you to stay connected with the Connect Cincinnati Mobile app. Connect Cincinnati aligns with Cincinnati’s efforts to advance the city’s trend of growth, development and innovation. altafiber has invested time, money and manpower to bring Gigabit Internet speed, Wi-Fi infrastructure, and this mobile app to tie technology directly to the community.
Get blazing fast Fioptics free Wi-Fi all over town when you download our Connect Cincinnati app - and enjoy great deals while you're at it.
Get free Wi-Fi with Connect Cincinnati at these local hotspots and more!
Get much more than free Wi-Fi all over the city when you download the Connect Cincinnati app.
Receive special offers right at your fingertips to your favorite locations around the city, including exclusive offers for altafiber customers only!
Mobile users can find nearby attractions and deals.
Access exclusive content like behind the scenes footage, live streaming events, videos, and virtual guided tours
Have feedback, technical support questions or want to know more about Fioptics Free WiFi?
* Required
Reason: App FeedbackBecome a HotspotRefer Your BusinessTechnical Support
All feedback will be considered for Connect Cincinnati development. All issues and inquiries will be responded to within 2 business days.
Interested in becoming part of the Connect Cincinnati ecosystem? Learn more about special offers that include high speed internet, managed Wi-Fi and mobile marketing.
Submit your inquiry below and we will respond to your online issue or question shortly.
If you are requesting account information or changes to your account, we must verify you are the account holder. Please enter the last four digits of the account holder's social security number below.
If you already have service with altafiber, please log in to view best offers available to you.
We found more than one address in your account. Please select the address you wish to get best offers for.
If you already have service with altafiber, please log in.
Please enter the address where you would like to receive service.
We found more than one street that matches the street name you entered. Please select your street from the list displayed.
Please enter the address to check Fioptics availability.
Our best services available for this address include:
Speeds up to 50 Mbps.
Watch over 375 channels and the best in HD.
With the best calling features available.
Fioptics 1 Gbps, Fioptics Elite TV, Home Pak Advantage
Choose only the features and services you want.
Speeds up to 5 Mbps.
Watch over 300 channels plus many in HD.
[timeframe]
Notify me when I can upgrade to Fioptics at this address.
Thank you for your interest in altafiber Fioptics! We have received your request and you will be notified via mail or email when Fioptics becomes available in your neighborhood.
Your service has been placed on Vacation Service at your request. Please call 513-565-2210 to reinstate or make changes to your service.
Speeds up to 100 Mbps.
The address you entered was not recognized or not found in our service area. Please re-enter your address using the following tips:
Already have Fioptics Services? Log in to get customized information on your service.
Log in
Or select your services from images below for more information. If you are unsure of your service, please log in above to receive information for your account.
Next, tell us which set-top box you have. If you are unsure which set-top box you have, please log in here.