Why is my speed slower on Wi-Fi?
Why is my speed slower on Wi-Fi?
Your Wi-Fi speed depends on several factors, such as:
The age of your computer or other devices
Devices’ wireless standards
Devices' distances from your wireless gateway
Number of devices connected at once
Interference from other electrical equipment/devices
Interference from neighboring business or residential networks
Objects in the way (i.e. home and wall construction, furniture, etc.).
Please contact 513-397-5675 for further assistance on maintaining the best Wi-Fi connection for your business.
How do I connect my device to Wi-Fi?
How do I connect my device to Wi-Fi?
Need to connect or re-connect your personal devices to your altafiber Wireless Network?
Click here to view a list of devices and step-by-step instructions on how to connect them.
How do I change my Wi-Fi password?
How do I change my Wi-Fi password?
For help with updating your network password, please contact 513-397-5675.
How do I reset my wireless gateway?
How do I reset my wireless gateway?
Remove the power cable from the back of the gateway/extender. Confirm all of the lights are off on the gateway/extender. Wait 10 seconds. Plug the power cord back into the gateway/extender. Give the system 1-2 minutes to to return to normal operation.@Model.TagName>
My internet is not working. How do I troubleshoot internet connection issues?
My internet is not working. How do I troubleshoot internet connection issues?
If you are not getting an internet connection please complete the following steps to troubleshoot the issue.@Model.TagName>
Step 1: Identifying and locating your equipment
Step 2: Rebooting your Gateway
Step 3: Rebooting your ONT
I need help locating my Fioptics equipment
I need help locating my Fioptics equipment
Watch the video below for helpful tips on finding and identifying the Fioptics equipment at your home.@Model.TagName>