Paper Bill Fee FAQs

Producing and mailing paper bills involves printing, handling, and postage costs. The $5 fee helps cover these expenses. Go paperless for free—it’s easier for you and better for the environment. Sign up for eBill through your My altafiber Account.

To avoid the $5 paper bill fee, switch to paperless billing at no cost.
Sign up for eBill through your My altafiber Account:

• Log in to MyAccount
•  Follow the step-by-step instructions in “How do I enroll in eBill from MyAccount?” FAQ

(Residential customers: Click here for eBill setup instructions.)

Starting with your February 2026 bill, a $5 “Paper Bill Fee” will appear as a separate line item. Switch to paperless billing anytime to avoid this fee—it’s quick, secure, and easy to manage online.

Click here, select "First Time User? Register” and follow the prompts to sign up for your MyAccount.

Please note: Some accounts may be unable to set up their My altafiber Account online due to security reasons. If you encounter an error while trying to set up your account online, please contact us for assistance.

Residential Customers : 513-565-3265

Business Customers: 513-566-3807

Yes, you can access bills from the past 18 months. Log in to your My altafiber Account to view or download your bills.

Yes, you can switch back to a paper bill at anytime in your My altafiber Account but charges will apply based on your selection.