Why is my first bill higher than I expected?
Your first bill actually covers more than one month of service — it includes charges for the current month and for the next full month. Charges for the current month are prorated, which means the monthly rate is divided into a daily rate and you're billed only for the days you receive service.
A one-time setup charge may also appear on your first bill. This is the charge for activating phone service and may appear in 3 monthly installments or all at once.
Where do I find my account number on the bill?
Your altafiber account number is your 10-digit phone number plus 3-digit number located on the top right of each page of your bill.
My name/address is misspelled on my bill. How can I correct it?
Please contact us for assistance at 513-566-5050.
What is the balance on my account?
You can always view your account balance by logging in to My altafiber and selecting Your Account Summary, or you can contact us.
When is my bill due?
The due date of the bill is 21 calendar days from the BILL date.
How can I get a duplicate copy of my bill?
If you have lost or misplaced your current bill, you can print a copy online by logging in to My altafiber
How much is the late fee payment?
Late payment fees are assessed on any amount over $10.00 not paid within 5 days of the due date in the amount of 2% of the balance or $13.95, whichever is greater.
What are my altafiber Telephone bill payment options?
altafiber Telephone offers several bill payment options. You may pay online, by mail, in person or over the telephone. You may also make special arrangements through a third-party bill payment service through your bank, credit union or commercial bill payment provider. You may also signup for Autopay service and have your bill paid automatically each month within the limits you decide.
- Online: Use altafiber's customer portal, My altafiber to check your account balance and make payments online anytime, day or night. Payments may be made using electronic check. Click here to create an altafiber customer portal today.
- U.S. Mail: Checks and remittance slips may be mailed to:
P.O. BOX 748003
Cincinnati, OH 45274-8003
- Telephone: Contact our billing sales and service center to check your account balance and make payments over the telephone. Speak to a representative at 513-566-5050.
- In Person – Pay in person at one of our convenient payment centers or retail locations.
- Autopay – Set up automatic recurring payments in My altafiber
What happens if I cannot pay my altafiber Telephone bill on time?
If you can't pay by the due date, please contact a altafiber Service Representative:
- 513-241-2899 for TDD/TTY Customers
- 513-566-5050 for Business Customers
Payment arrangements may be made in case of illness or other circumstances beyond your control. If payment is not received by the due date or by the agreed-upon date, a disconnect notice will be sent. To avoid disconnection of your service, it is necessary to pay the overdue amount which appears on the disconnect notice.
We can only disconnect service during normal business hours. We will not disconnect your service after 12:30 p.m. if reconnection services are not available the following day. altafiber will not disconnect your service sooner than 14 days after the due date of the bill and will send you a written notification of the disconnection of your service seven days before the date of disconnection of your service.
Repeat late payments may damage your credit record with us. You may be requested to pay a deposit as a result of late payments. Late payments may also result in your phone service being disconnected
How can I get service restored if it has been disconnected for nonpayment?
Payments made on any altafiber Telephone disconnected account will be restored hourly. Accounts will be restored only if payment covers the regulated amount. If it does not, the account will not be restored. Payments will flow through hourly, Monday through Sunday, 7 a.m. to midnight.
Each subscriber has the right to designate a third party to receive copies of all notices relating to the disconnection of service or other credit notices. The third-party notification will only be provided upon the approval of the designated party. The consent to receive such notices does not constitute acceptance of any liability for payment. You will be promptly notified if the person you designate refuses or revokes consent to receive these notices.
What should I do about questions or mistakes on my altafiber bill?
Contact your altafiber Service Representative at 513-566-5050.
How can I get information after the office is closed?
Customers can obtain via the altafiber web site or view their account in detail using altafiber's My Account. Using altafiber's My Account, you can:
- Get a copy of your telephone bill
- Find out how much you owe
- Tell us if you’ve made a payment
- Check on the last payment we received
- Make payment arrangements