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Call Recording and Analytics

A full-featured, reliable, secure and easy to use cloud application from Cincinnati Bell Business. 


The Analytics Advantage

Easily expand your business intelligence by using analytics to recognize customer trends and identify issues or use record for regulatory compliance

Easy to implement, use and report

  • No additional hardware or software needed
  • The ability to accommodate users at multiple locations
  • Web based interface provides users with ease of management
  • Administrator control of permissions and access of calls
  • Recordings are stored in MP3 format for easy playback

Improve business efficiencies

  • Phonetic-based search to increase overall operational efficiency
  • Set up alerts and notifications for necessary changes to policy or procedure
  • Insert comments or markers on a call for future playback or search
  • Record as few or as many calls as you want
  • On-Demand recording at the touch of a button