Business Success Stories

From the start with the salesperson to the install, it was a great experience. So many times you call for service at other companies and it’s not what it should be. Cincinnati Bell service is great!

Very friendly and super service.

The customer service rep was excellent and I could always count on her to help.

Customer service rep was very helpful getting my wifi and tv system set up. The rep was able to override a bundle so I was happy with the price and services, without forcing unwanted services.

Quick install. Friendly knowledgeable staff

Very helpful and informative on all levels.

I had a great experience!

Great service and very professional!

The quality of their technology, their customer service, and their people are exceptional. We value the relationship we have made with Cincinnati Bell and look forward to our continued partnership.

We couldn’t be happier with the business relationship. Our account manager and CBM bring outstanding customer service and attention to detail along with a variety of product offerings.

We are grateful for Cincinnati Bell's commitment and enthusiasm to this project, and we are proud to have them as our technology partner moving forward. The approach to this project is great.

Public Wi-Fi offers a new dimension to our urban core by offering a public service while strengthening public spaces. It opens possibilities for distribution of information and broader engagement.

Friendly, prompt and professional service.

Great customer service!

The customer service representative was wonderful!

Love having a local option to the big national brands.

Everyone was wonderful.

Cincinnati Bell was willing to work with us and listened to our concerns. We were able to arrive at an affordable start up package for our church which has the ability to be upgraded as needed.

Our technician was very knowledgeable, and took the time to fix what seemed to be a hopeless situation for my business.

Quick response! Professional and courteous. Always always dependable Cincinnati Bell was awesome to work with!

My rep Jason is amazing. He has gone above and beyond what any vendor should do. His whole team is just that, they never miss a beat! We are altafiber for life.

Great price, excellent service, easy and informative install!

Installation was fast and set up was very quick. I’m very happy with the service.

Any day's agenda includes working with huge files , managing tight deadlines and virtual meetings. With Cincinnati Bell, it's never a concern. Buisness runs smoothly because they always deliver.

We have been with Cincinnati Bell since as long as I can remember. There is not now nor has there ever been a reason to go elsewhere.

Once the services are up and running they are solid!

I feel the equipment is very reliable compared to other devices I have used.

As a new customer I like the speed of my Internet and the friendliness of the installers.

We have enjoyed faster and more reliable phone service and Internet speeds. One thing that makes a huge difference is the upload speeds.

Cincinnati Bell is fantastic! The service is top-notch, the technician was professional and courteous. The installation was a breeze. Almost as quick as our new lightning fast Fioptics Internet!

Services are great, and we've been very happy with the products offered.

Our fi-optic internet service works extremely well and is much faster than our last service.

The Internet seems to be way faster than the competition.... and the installer was much more willing to listen to our preferences to suit the system to our needs.

Fast , efficient service! Thank you!

I did the right thing to move from a different carrier to Cincinnati Bell. They have much better internet and I do recommend other people to have Cincinnati Bell.

The internet is fast!

We had tried to get multiple other providers to provide faster speeds, but nobody could get it done. We thought that all was lost and that we would just continue to struggle for eternity with unbearab

The service appears to be more stable, faster and it is less costly than my former ISP.

Our phone service is great, with excellent voice quality and functionality. The installation went quite smoothly and we are all very pleased here with the new UC phone service from Cincinnati Bell.

My business previously had Spectrum and it was unreliable and we were always having speed issues. My business relies on the great service from Cincinnati Bell, providing faster and reliable speeds.

Cincinnati Bell provides my business with incredibly reliable Internet Speed. Wi-Fi and phone service keeping our guests and employees happy. We are so glad we made the switch!

The phones work better, plus upload and download speeds are now 10 times faster with 25% less cost!

I saved $23 a month by switching to Cincinnati Bell. My internet speed went from 01 mbps to 268 mbps. I couldn't be happier.

I use Cincinnati Bell for our apartments downtown. I have always been satisfied with the customer service and the scheduling process, they always show up on time and are friendly and efficient on site

Internet is faster than the other guy. Telephone line is crisp and clear. Works well for my business.

Connected on time, and the Internet works better than expected

Good product!

Very fast service and feels secure.

I have had Cincinnati Bell for my internet service at my gym since 2013 and they have been great. Never once had to have a technician come as I have never had a problem with the service.

altafiber has always been super easy to work with and offer by far the best products and services in town.

The Business Account Manager who setup our Cincinnati Bell Business account was an absolute pleasure to work with. He answered my million questions and was very patient. The install technician was al

I started a new business after ending a relationship with a company after 28 years. I had to be up and running quick with internet access. Made a call on Friday morning and was operating that day!

Cincinnati Bell was really helpful through the installation process. They were friendly and helpful when getting us started, and provided a really good overall experience.

I had a great experience didn’t have to worry about connecting to Internet it was easy set up was quick phone service is great

Everyone from the first phone call asking about service in our area, to the day they came out to do the install was extremely friendly, professional, helpful and efficient. I would definitely recomme

Cincinnati Bell really cares about there customers. They promptly return calls which is important to me. The install was super. They showed up in advance and were in and out in a timely manner.

Our rep, Mike Cassady was great assistance during the move process. The process was easy once we received our Static IP.

The uploading speed is tremendous. As a professional photographer, turn around time is critical. The ability to upload an edited gallery as quickly as I can now is a game changer.

They worked with me getting a date and time that would work in keep our small business running without missing a day of Internet. They we professional, kind and proficient every step of the way.

Cincinnati Bell was easy to setup. Everyone was friendly and helpful!

Service installation person did an excellent job. He was courteous, knowledgeable, professional and left his work area clean up. Very pleased with his work. Service, installation, follow up was great.

I wish all ISPs were as easy to work with, responsive to customer needs and provided quality service at reasonable rates like Cincinnati a concern. Buisness runs smoothly because they always deliver.

The tech was very knowledgeable and explained exactly what he was doing as well as tips for getting the most out of my new set up. Could not be happier!

Account manager worked with us quite well on pricing.

Cincinnati Bell made switching easy. Internet installation was quick , and my business is now running upload speeds faster than Spectrum saving valuable time and money!

I know we can always count on the quality of products and services provided by Cincinnati Bell. The ordering process was easy and the technician who installed our equipment was very professional.

The installation workers were great.

The technicians were very good and patient with setting up the service. They had to come back a few times but overall the experience was great!

The installation tech removed all of the previous company's equipment and a bunch of unnecessary wires that should have been removed a long time ago. 11/10 on installation.

The technician who came to install my internet service was wonderful. He was communicative, prompt, polite, efficient, and informative. I appreciated that he answered all my questions thoroughly.

Technicians did an amazing job with my set up.

The quick service happened with very little disruption during the transition. The installer answered all of our questions.

Very professional and top tradesman installation.

Really enjoyed the installer.

My service was set up by a great skilled and knowledgeable technician. He answered all of my questions and made sure that I had the correct layout options that would work best for my office .

The install was much faster than expected. One of the install techs noticed we had an issue with our door when they came in, and he fixed it for us.

Install went great! The gentleman who came had done the install there before so that was super!

The communication between the techs and myself was fantastic.

Very timely responses, very friendly and efficient service. The install was smooth and timely.

Everything was great, our technician was super professional and was very knowledgeable. He is a credit to Cincinnati Bell as a company.

Our installation guy was great - patient, knowledgeable and effective.

The installer was personable and explained everything. He was careful of the COVID situation, and respectful of the type of business we are operating.

The technician was very knowledgeable, and took the time to fix what seemed to be a hopeless situation for my business.

They were efficient and the specialist that came out was very well knowledgeable of the equipment and very polite.

Cincinnati Bell was on time, professionly done, and gave good suggestions.

I realized I would have to escort the contractors and the installer since our building is in a secured area at an airport, but they were all pleasant to work with and talk to during the experience.

Definitely great customer service. Very cheerful, professional, no-hassle, above and beyond efficient service rendered. I will always be a happy business customer.

Install technician went above and beyond to get me set up.

Both installers were very professional and quick.

The field installation tech was the best!!! Personality is fabulous, and he did an outstanding job on my installation. Very polite, gracious, and professional! Give the man a raise! A BIG one!

The tech was on time and very efficient and knowledgeable about his product.

The gentleman who came to install the phone and Internet was fantastic. He went above and beyond what was necessary. I would highly recommend based on that experience.

The installation technician was awesome! He was prompt, clean, and thorough. He was really tops.

The service technician was very knowledgeable and helpful on the install.

Our technician was extremely helpful, friendly and professional.

Cincinnati Bell provides knowledgeable and professional installers. They get the job done quickly while taking the time to make sure you understand what they’ve installed and how to use the service.

The installation was very fast and efficient. The technician explained the process he was doing. My service works well and I have nothing to complain about.

The man that did my installation is amazing! I wouldn't let him leave if he ever wanted too. He went above and beyond for my family. He also walked me through everything so I knew what I was doing.

The technician who came to install my internet service was wonderful. He was communicative, prompt, polite, efficient, and informative. I appreciated that he answered all my questions thoroughly.