Customer Stories

We’ve partnered with local businesses and are proud to highlight some of their stories in hopes to help others pick the best technology solutions that provides everything they need in one partner.

Dayton Children's Hospital

“We needed to make sure that we had really good connectivity for cellular signals, for our doctors, nurses and other caregivers and also for the patient families. [That’s why] we selected altafiber for this very important project.” J.D. Whitlock, CIO, Dayton Children’s
Get the whole story

Ronald McDonald House

“It’s vitally important that families have that communication they can count on. It just gives them peace of mind to know the communication piece is always there.” - Tammy Sherrick, Development Director of RMHC
Get the whole story

1913 Media

"Creating a network inside our company and creating a network that allows our company to securely interact over the Internet is something we’re relying on altafiber to help with.” - Seth Hummel, 1913 CEO
Get the whole story

Covington, KY

“It was an overwhelming success, over a third of Covington residents have signed onto the program, with absolute evidence of the need and the opportunity it provides proving it to be a great success” Joe Meyer, Mayor, Covington KY
Get the whole story


Great Customer Service

Read about the great support our customers are getting.

Eric Smith - Bare Bones Plumbing Supply
Eric S.
Bare Bones Plumbing Supply

From the start with the salesperson to the install, it was a great experience. So many times you call for service at other companies and it’s not what it should be. Cincinnati Bell service is great!

James Johnson - Press N Stitch LLC
James J.
Press N Stitch LLC

Very friendly and super service.

John Herndon - Herndon Imagination Studios
John H.
Herndon Imagination Studios

The customer service rep was excellent and I could always count on her to help.

John Vince
John V.

Customer service rep was very helpful getting my wifi and tv system set up. The rep was able to override a bundle so I was happy with the price and services, without forcing unwanted services.

Michael S.<br>The Original Pancake House
Michael S.
The Original Pancake House

Quick install. Friendly knowledgeable staff

Nick DiBlasi
Nick D.

Very helpful and informative on all levels.

Nicole B.<br>Family Nurturing Center
Nicole B.
Family Nurturing Center

I had a great experience!

Pinda Niang - Tax Express
Pinda N.

Great service and very professional!

Rob A.
Rob A.

The quality of their technology, their customer service, and their people are exceptional. We value the relationship we have made with Cincinnati Bell and look forward to our continued partnership.

Doug K.<br>Huffy Corporation
Doug K.
Huffy Corporation

We couldn’t be happier with the business relationship. Our account manager and CBM bring outstanding customer service and attention to detail along with a variety of product offerings.

Lisa W.
Lisa W.

We are grateful for Cincinnati Bell's commitment and enthusiasm to this project, and we are proud to have them as our technology partner moving forward. The approach to this project is great.

Nick W.
Nick W.

Public Wi-Fi offers a new dimension to our urban core by offering a public service while strengthening public spaces. It opens possibilities for distribution of information and broader engagement.

Robert Brock
Robert B.

Friendly, prompt and professional service.

Sarah B.<br>Michael Cotter
Sarah B.
Michael Cotter

Great customer service!

Shane Herzner - Herzner Law
Shane H.

The customer service representative was wonderful!

Tyler Rice
Tyler R.

Love having a local option to the big national brands.

Valerie Bandy
Valerie B.

Everyone was wonderful.

Wanda W.<br>Living Water Community Fellowship
Wanda W.
Living Water Community Fellowship

Cincinnati Bell was willing to work with us and listened to our concerns. We were able to arrive at an affordable start up package for our church which has the ability to be upgraded as needed.

Ken R.
Ken R.

Our technician was very knowledgeable, and took the time to fix what seemed to be a hopeless situation for my business.

Terri T.<br>Find your way Counseling
Terri T.
Find your way Counseling

Quick response! Professional and courteous. Always always dependable Cincinnati Bell was awesome to work with!

LeAnn H.<br>One Holland
LeAnn H.
One Holland

My rep Jason is amazing. He has gone above and beyond what any vendor should do. His whole team is just that, they never miss a beat! We are altafiber for life.


Reliable Products

See how we are keeping our customers happy.

AJ - BomDia Massage & Wellness

Great price, excellent service, easy and informative install!

Antwan - Extreme Tire
Extreme Tire

Installation was fast and set up was very quick. I’m very happy with the service.

Curiosity Advertising
Curiosity Advertising

Any day's agenda includes working with huge files , managing tight deadlines and virtual meetings. With Cincinnati Bell, it's never a concern. Buisness runs smoothly because they always deliver.

David MacDonald
David M.

We have been with Cincinnati Bell since as long as I can remember. There is not now nor has there ever been a reason to go elsewhere.

Duane Taylor - MIS Solutions
Duane T.

Once the services are up and running they are solid!

Edmund Kuderer
Edmund K.

I feel the equipment is very reliable compared to other devices I have used.

Jacques Lovette - Vibe Ink
Jacques L.
Vibe ink

As a new customer I like the speed of my Internet and the friendliness of the installers.

Jason - Valor Oil
Jason M.
Valor Oil

We have enjoyed faster and more reliable phone service and Internet speeds. One thing that makes a huge difference is the upload speeds.

Jeffrey Stevens
Jeffrey S.

Cincinnati Bell is fantastic! The service is top-notch, the technician was professional and courteous. The installation was a breeze. Almost as quick as our new lightning fast Fioptics Internet!

Jeffrey, Dale & Randall<br>Three Brothers Games
Jeffrey, Dale & Randall
Three Brothers Games

Services are great, and we've been very happy with the products offered.

Kaleb M.<br>Terps Smokeshop & Gallery
Kaleb M.
Terps Smokeshop & Gallery

Our fi-optic internet service works extremely well and is much faster than our last service.

Kenneth Koepnick
Kenneth K.

The Internet seems to be way faster than the competition.... and the installer was much more willing to listen to our preferences to suit the system to our needs.

Latosha A. Brown
Latosha B.

Fast , efficient service! Thank you!

Mike P.<br>Beechwood BP
Mike P.
Beechwood BP

I did the right thing to move from a different carrier to Cincinnati Bell. They have much better internet and I do recommend other people to have Cincinnati Bell.

Patrick K.<br>Invar Systems
Patrick K.
Invar Systems

The internet is fast!

Perry Nelson - Glacier Restaurant Group
Perry N.
Glacier Restaurant Group

We had tried to get multiple other providers to provide faster speeds, but nobody could get it done. We thought that all was lost and that we would just continue to struggle for eternity with unbearab

Robert Hoffman - New Foundation Savings Bank
Robert H.

The service appears to be more stable, faster and it is less costly than my former ISP.

Roger C.
Roger C.

Our phone service is great, with excellent voice quality and functionality. The installation went quite smoothly and we are all very pleased here with the new UC phone service from Cincinnati Bell.

Brent B.
Brent B.

My business previously had Spectrum and it was unreliable and we were always having speed issues. My business relies on the great service from Cincinnati Bell, providing faster and reliable speeds.

Cindy H.
Cindy H.

Cincinnati Bell provides my business with incredibly reliable Internet Speed. Wi-Fi and phone service keeping our guests and employees happy. We are so glad we made the switch!

Josh U.
Josh U.

The phones work better, plus upload and download speeds are now 10 times faster with 25% less cost!

Roland P.
Roland P.

I saved $23 a month by switching to Cincinnati Bell. My internet speed went from 01 mbps to 268 mbps. I couldn't be happier.

Savannah - Model Group
Savannah D.
Model Group

I use Cincinnati Bell for our apartments downtown. I have always been satisfied with the customer service and the scheduling process, they always show up on time and are friendly and efficient on site

Shelley Miller - Classy Cakes by Shelley
Shelley M.
Classy Cakes by Shelley

Internet is faster than the other guy. Telephone line is crisp and clear. Works well for my business.

Terry Lawson - Lawson Plumbing
Terry L.
Lawson Plumbing

Connected on time, and the Internet works better than expected

Tim - Tri-State Freight
Tri-State Freight

Good product!

Timothy Clepper
Timothy C.

Very fast service and feels secure.

TJ P.<br>Popp's Personal Fitness
Popp's Personal Fitness

I have had Cincinnati Bell for my internet service at my gym since 2013 and they have been great. Never once had to have a technician come as I have never had a problem with the service.

Caroline H.<br>Paul Hall & Associates
Caroline H.
Paul Hall & Associates

altafiber has always been super easy to work with and offer by far the best products and services in town.


Switching is Easy

It is easier than you think.

Angelique - Vape Shop Mafia
Vape Shop Mafia

The Business Account Manager who setup our Cincinnati Bell Business account was an absolute pleasure to work with. He answered my million questions and was very patient. The install technician was al

Brent W.
Brent W.

I started a new business after ending a relationship with a company after 28 years. I had to be up and running quick with internet access. Made a call on Friday morning and was operating that day!

John Stephenson - JSM Airport Services
John S.
JSM Airport Services

Cincinnati Bell was really helpful through the installation process. They were friendly and helpful when getting us started, and provided a really good overall experience.

Katrina - Trina Loving Care Service
Trina Loving Care Service

I had a great experience didn’t have to worry about connecting to Internet it was easy set up was quick phone service is great

Melinda Ratliff - Compliant Access Products
Melinda R.

Everyone from the first phone call asking about service in our area, to the day they came out to do the install was extremely friendly, professional, helpful and efficient. I would definitely recomme

Michael F.<br>Foy's Halloween & Costume Stores
Michael F.
Foy's Halloween & Costume Stores

Cincinnati Bell really cares about there customers. They promptly return calls which is important to me. The install was super. They showed up in advance and were in and out in a timely manner.

Patti Stehlin - Star One Realtors
Patti S.

Our rep, Mike Cassady was great assistance during the move process. The process was easy once we received our Static IP.

Paul Kiser - Hazel Mountain Photography
Paul K.
Hazel Mountain Photography

The uploading speed is tremendous. As a professional photographer, turn around time is critical. The ability to upload an edited gallery as quickly as I can now is a game changer.

Paula - Ray of Hope Counseling Services

They worked with me getting a date and time that would work in keep our small business running without missing a day of Internet. They we professional, kind and proficient every step of the way.

Rachel - YoMa

Cincinnati Bell was easy to setup. Everyone was friendly and helpful!

Rev. Dr. Ben Hahn<br>Taylor Mill United Methodist Church
Rev. Dr. Ben Hahn
Taylor Mill United Methodist Church

Service installation person did an excellent job. He was courteous, knowledgeable, professional and left his work area clean up. Very pleased with his work. Service, installation, follow up was great.

Germaine P.
Germaine P.

I wish all ISPs were as easy to work with, responsive to customer needs and provided quality service at reasonable rates like Cincinnati a concern. Buisness runs smoothly because they always deliver.

Gary M.<br>Morgan Insurance
Gary M.
Morgan Insurance

The tech was very knowledgeable and explained exactly what he was doing as well as tips for getting the most out of my new set up. Could not be happier!

David B.<br>Iglesia Bautista Fuente De Vida
David B.
Iglesia Bautista Fuente De Vida

Account manager worked with us quite well on pricing.

Mark C.<br>Living Magazines
Mark C.
Living Magazines

Cincinnati Bell made switching easy. Internet installation was quick , and my business is now running upload speeds faster than Spectrum saving valuable time and money!

William Greiner - Gold Leaf US Distributors
William G.
Gold Leaf US Distributors

I know we can always count on the quality of products and services provided by Cincinnati Bell. The ordering process was easy and the technician who installed our equipment was very professional.


Top Notch Technicians

Read the awesome experiences our customers had with our technicians.

Adrienne King - Rilke Ohio LLC
Adrienne K.

The installation workers were great.

Angel Howell - ChiChi
Angel H.

The technicians were very good and patient with setting up the service. They had to come back a few times but overall the experience was great!

Austin - Barracuda Services of Ohio LLC

The installation tech removed all of the previous company's equipment and a bunch of unnecessary wires that should have been removed a long time ago. 11/10 on installation.

Courtney - Tierra Luna Acupuncture
Tierra Luna Acupuncture

The technician who came to install my internet service was wonderful. He was communicative, prompt, polite, efficient, and informative. I appreciated that he answered all my questions thoroughly.

Craig Bullock - Big Bull Burger Bar
Craig B.

Technicians did an amazing job with my set up.

Debbie Quinn - Quinn Electric
Debbie Q.

The quick service happened with very little disruption during the transition. The installer answered all of our questions.

Doug Campbell - Fleurish Home
Doug C.

Very professional and top tradesman installation.

Drew T.<br>TH3 CPA
Drew T.

Really enjoyed the installer.

Elena H - EJH Notary Service of Ohio
Elena H.
EJH Notary Service of Ohio

My service was set up by a great skilled and knowledgeable technician. He answered all of my questions and made sure that I had the correct layout options that would work best for my office .

Jesse - Arcade Legacy

The install was much faster than expected. One of the install techs noticed we had an issue with our door when they came in, and he fixed it for us.

Joetta Browning - One Hope Church
Joetta B.
One Hope Church

Install went great! The gentleman who came had done the install there before so that was super!

John hendrickson
John H.

The communication between the techs and myself was fantastic.

John V.<br>Wiljefvin Properties
John V.
Wiljefvin Properties

Very timely responses, very friendly and efficient service. The install was smooth and timely.

Jon - River City
River City

Everything was great, our technician was super professional and was very knowledgeable. He is a credit to Cincinnati Bell as a company.

Jon Ulrich - Improv Cincinnati
Jon U.
Improv Cincinnati

Our installation guy was great - patient, knowledgeable and effective.

Julia Preziosi
Julia P.

The installer was personable and explained everything. He was careful of the COVID situation, and respectful of the type of business we are operating.

Ken Rains
Ken R.

The technician was very knowledgeable, and took the time to fix what seemed to be a hopeless situation for my business.

Lamont Washington - Lamont Chrone Washington Trust
Lamont W.
Lamont Chrone Washington Trust

They were efficient and the specialist that came out was very well knowledgeable of the equipment and very polite.

Larry Wells - Gospel Assembly
Larry W.
Gospel Assembly

Cincinnati Bell was on time, professionly done, and gave good suggestions.

Lauren - ATI

I realized I would have to escort the contractors and the installer since our building is in a secured area at an airport, but they were all pleasant to work with and talk to during the experience.

Loretta<br>Care Plus Clinic
Care Plus Clinic

Definitely great customer service. Very cheerful, professional, no-hassle, above and beyond efficient service rendered. I will always be a happy business customer.

Lorrie Huegel - Stitch EFX
Lorrie H.

Install technician went above and beyond to get me set up.

David M. - Macson Appraisal
David M.

Both installers were very professional and quick.

Mark Wilson
Mark W.

The field installation tech was the best!!! Personality is fabulous, and he did an outstanding job on my installation. Very polite, gracious, and professional! Give the man a raise! A BIG one!

Melissa Akin - Bond Furniture & Design
Melissa A.

The tech was on time and very efficient and knowledgeable about his product.

Michael Woloshin - Woloshin Law Offices
Michael W.

The gentleman who came to install the phone and Internet was fantastic. He went above and beyond what was necessary. I would highly recommend based on that experience.

Paul Zink - Windsor Construction Services
Paul Z.

The installation technician was awesome! He was prompt, clean, and thorough. He was really tops.

Pete Marino - Marino Custom Homes
Pete M.

The service technician was very knowledgeable and helpful on the install.

Shannon Taylor - Taylor Truck & Auto Repair
Shannon T.
Taylor Truck & Auto Repair

Our technician was extremely helpful, friendly and professional.

Sherman Hartley - Dynamic Deployment Solutions
Sherman H.

Cincinnati Bell provides knowledgeable and professional installers. They get the job done quickly while taking the time to make sure you understand what they’ve installed and how to use the service.

Teresa - Distinctive Designs by TC
Distinctive Designs by TC

The installation was very fast and efficient. The technician explained the process he was doing. My service works well and I have nothing to complain about.

Tosha A.<br>BMR Kreations
Tosha A.
BMR Kreations

The man that did my installation is amazing! I wouldn't let him leave if he ever wanted too. He went above and beyond for my family. He also walked me through everything so I knew what I was doing.

Courtney<br>Tierra Luna Acupuncture
Tierra Luna Acupuncture

The technician who came to install my internet service was wonderful. He was communicative, prompt, polite, efficient, and informative. I appreciated that he answered all my questions thoroughly.


Check out our Small Business of the Month
& Big Impact Winners

View winners 


Become our next business success story

Let us build the best solution for your business. Enter your information and a business specialist will contact you to get started.  


Love it or get your money back - guaranteed!

We are confident you will love your new Fioptics service.  

That's why we have a 30-day money back guarantee.

Norton logo         BBB logo