Cincinnati Bell to More Than Double Customer Care Staffing in the Tri-State Region
August 28, 2012
CINCINNATI, Ohio – Cincinnati Bell today announced that its customer care and call center technology partner, StarTek, Inc., is currently hiring up to 136 positions in the Tri-State Region. In addition, the two companies have agreed to bring 200 call center positions to the Region from overseas over the next 18 months.
"This expansion of call center operations in the Tri-State Region is part of our ongoing efforts to provide the highest quality customer care in the most efficient manner possible," said Marc James, vice president of Customer Operations. "Cincinnati Bell has a strong commitment to the Tri-State. By bringing these jobs back to the Region from overseas, we will have more local call center agents than we did five years ago."
"This transition will more than double the size of our local call center operation and will actually increase employment in the Region," said Ted Torbeck, president of Cincinnati Bell Communications Group. "This demonstrates our dedication to our customers and to the communities we serve."
Cincinnati Bell has maintained approximately 3,100 employees in the Region over the past five years reflecting growth in fiber optics, data centers and IT consulting services. The company and its employees have a long history of giving back to the area’s communities through support for United Way of Cincinnati, ArtsWave, the Cincinnati Chapter of the American Red Cross, the Cincinnati Business Committee, the Minority Business Accelerator, Robert A. Taft Information Technology High School and many other organizations and programs.
About Cincinnati Bell Inc.
With headquarters in Cincinnati, Ohio, Cincinnati Bell (NYSE: CBB) provides integrated communications solutions—including local, long distance, data, Internet, entertainment and wireless services—that keep residential and business customers in Greater Cincinnati and Dayton connected with each other and with the world. In addition, Cincinnati Bell provides best-in-class data center colocation services to its enterprise customers through its facilities with fully redundant power and cooling solutions that are currently located in the Midwest, Texas, London and Singapore. Complementing the colocation products, Cincinnati Bell also offers complex information technology solutions such as managed services and technology staffing. For more information, visit www.cincinnatibell.com