Accessibility & Services
If you are hearing or speech-impaired, or have other physical difficulties using the phone, altafiber has solutions.
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Consumer Responsibility and Unlawful Use
Under the Federal Communications Commission's Registration Program, you may supply your own telephone equipment and connect it directly to the telephone network.
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Consumer Rights
We welcome the opportunity to discuss any concerns you may have. If you feel we have not fully addressed your questions or concerns, a supervisor is available to assist you.
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Harassing Calls
It is a crime under state and federal law for anyone to make obscene or harassing telephone calls.
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Lifeline
Lifeline is designed to assist qualifying Ohio, Indiana and Kentucky consumers iwth their telephone service needs. These programs provide special discounts when obtaining service and provide a monthly service discount as well. All programs are available for new and existing customers of altafiber.
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Network Management
Learn more about how altafiber manages the Wireline network.
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Services & Charges
The charge for repair and/or installation work in your home are based in the length of time require to complete the request.
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Third Party Data Sharing
Click here to see what information altafiber does and does not share with third parties and how to opt out of sharing your data.
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