Accessibility & Services
If you are hearing or speech-impaired, or have other physical difficulties using the phone, altafiber has solutions.
Consumer Responsibility and Unlawful Use
Under the Federal Communications Commission's Registration Program, you may supply your own telephone equipment and connect it directly to the telephone network.
We welcome the opportunity to discuss any concerns you may have. If you feel we have not fully addressed your questions or concerns, a supervisor is available to assist you.
It is a crime under state and federal law for anyone to make obscene or harassing telephone calls.
Lifeline is designed to assist qualifying Ohio, Indiana and Kentucky consumers iwth their telephone service needs. These programs provide special discounts when obtaining service and provide a monthly service discount as well. All programs are available for new and existing customers of altafiber.
Learn more about how altafiber manages the Wireline network.
Services & Charges
The charge for repair and/or installation work in your home are based in the length of time require to complete the request.
Third Party Data Sharing
Click here to see what information altafiber does and does not share with third parties and how to opt out of sharing your data.