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Promotional offers listed on the altafiber website are limited-time offers available only to qualified new residential customers. Availability is determined by the service address and is not available in all areas. Promotion requires service activation and eBill Subscription. The modem lease is an option for Internet service and costs $11.99 per month. A set-top box is optional for TV service and costs $8.99 per box. Fioptics Home includes a wireless gateway, Fioptics Care, Whole Home WiFi, and Premium Technical Support. altafiber TV plans: standard rates apply after the promotional period. Surcharges (e.g., broadcast surcharge up to $26.74/month) are extra and subject to change. TV equipment is optional, and channel availability depends on the selected TV plan, with not all channels available in all locations. Additional features, taxes, government fees, and surcharges are not included in the package price. Other restrictions may apply. Prices for standard items are subject to change. Customers who have maintained an active altafiber account within the past six months are not eligible for promotional pricing designated for new customers.

The altafiber Fioptics+ TV app requires subscription to Fioptics+ TV video service, connection to altafiber home wireless (Wi-Fi) internet network for live streaming service to access all channels, altafiber My Account username and password, and iOS 12.1+ compatibility. Streaming capabilities are restricted in some areas, and not all channels or content are supported.

"Promotion" refers to a discount amount applied to the standard price of altafiber products for a limited time. Standard prices are subject to change. “Price Lock” means your monthly service fee for altafiber Internet service will remain the same during the applicable Price Lock period commencing on your installation date. This offer is only available to residential customers adding new altafiber Internet service. The price lock is forfeited if service is suspended. Standard fees will be charged for any additional equipment that may be required Price Lock does not apply to or include the following: long distance, Video on Demand (VOD), PPV charges, other one time fees, taxes, surcharges or fees.‡30-day money-back guarantee on monthly recurring charges and activation fees for new TV or Internet services. Must request refund on new service(s) within 30 days of qualifying installations. If the equipment is not returned to altafiber after subscription cancellation, there will be equipment charges.