COVID-19 & Cincinnati Bell To our Cincinnati

March 12, 2020
Bell Community,

At Cincinnati Bell the health and well-being of our customers, employees, and surrounding community has always been our top priority. As such, we wanted to share with you the steps we are taking to prepare for and prevent the spread of the coronavirus (COVID-19).

Our corporate crisis management team is following the guidance provided by the federal and local governments and health agencies, including the CDC. We have restricted all non-essential work-related travel, as well as provided our employees with guidelines surrounding personal travel. We have also provided additional sanitization products for employees to utilize in all of our work locations. Lastly, we have directed any employees who are presenting any symptoms of illness to stay home.

In an effort to further protect our field technicians who spend their days inside customer homes, we will be asking customers specific questions regarding possible exposure to the coronavirus before scheduling an installation or repair appointment.

During this time, we also strongly encourage you to use Cincinnati Bell's digital tools and other self-help resources should you have any questions about your Internet, TV, or home phone service. We have listed these resources below.


1. My Cincinnati Bell Account

Log into your My Cincinnati Bell account to view and manage all aspects of your Cincinnati Bell services, including:
  • View your current bill, check outstanding balances, and make payments.
  • Add or remove services
  • Change TV channel lineup packages, order premium channels, order pay-per-view events.
  • View your scheduled appointments. Conveniently cancel or reschedule appointments.
  • Sign up to receive proactive notifications about upcoming appointments, when your bill is ready, payment reminders, and special offers.

You can access your My Cincinnati Bell account via our website:

Visit My Cincinnati Bell

Or by downloading the My Cincinnati Bell mobile app:

Download App


2. Outage Search

Search for outages in your area using your phone number or street address using our online outage search tool.

Search for an Outage


3. Online Help Center

You can search our comprehensive library of resource articles and FAQs either on our website or through the My Cincinnati Bell app to find answers to general troubleshooting questions. Here are a few examples of popular search topics:
To search other troubleshooting topics, click below.

Visit Help Center

We are continuing to monitor this situation closely and will continue to make decisions that balance the best interests of our employees with our commitment to our customers. We will be sure to provide you with timely updates should we feel it necessary to take further precautions.
Thank you once again for your continued business with Cincinnati Bell.