View our FAQs
First Time User? Register.
altafiber will place door hangers and yard signs in the neighborhood so residents are aware that construction will begin in the coming weeks.
Preparation and Utilities Marked
altafiber will obtain all necessary easements and permits to begin construction. Call Before You Dig will mark all underground utilities. Residents will begin to see construction equipment on site.
Start of Construction
Small holes are dug to confirm depth and location of existing utilities. Directional Boring (Tunneling) begins where fiber lines will be placed. Boxes are placed where conduit and fiber are connected.
Placing and Splicing Fiber
An altafiber representative will place and splice the fiber-optic- cables along determined routes.
An altafiber representative will restore any damage to surrounding areas caused by construction.
All construction has been completed. Miscellaneous repairs are addressed by altafiber, and residents can now place orders for Fioptics service.
Once we begin construction in your community you will see our teams in the area. Rest assured, the construction phase is temporary, and we always do our best to minimize any impact to your property.
We are required by law to call in utility locates before we begin any underground construction that will require digging. This will ensure that we know where all the current utilities are before we begin our work. Visit 811.com for more information.
We are working to upgrade your community with state-of-the-art underground fiber optic technology which will allow you to receive the fastest internet speeds in the area.
Fiber optic cable, unlike the traditional copper cabling, is made of strands of glass allowing for more bandwidth and faster internet speeds. Please see altafiber.com/discover for more information on fiber cable.
A utility easement gives a person, company, or government the right to use a designated parcel of land on someone's property for a specific purpose.
The construction phase will vary by the size of the community. Please see the Construction Timeline for a breakdown of the steps involved in the construction process
Yes, altafiber obtains the necessary permits, right of ways, and easements required by regulatory laws to allow us to perform this work.
While we take every effort necessary to avoid damage to your property accidents do happen from time to time. If you have damage to your property that you need to report, submit your questions to the Construction Management Team.
Yes, our objective is to reinstate your yard to its pre-construction condition. Upon completion of the construction phase, our team will return to finalize the restoration process, which will involve the sowing of grass seed. To facilitate optimal grass growth, it will be necessary for you to water the area until the desired level of growth is achieved.
We will make every effort to save and restore the existing landscaping as close to its original condition as possible; however, there is no guarantee for landscaping that has been installed within an existing utility easement. Please reference the "What is a utility easement" question.
Once construction is complete in your community, you can reach out to an altafiber representative to place an order for service. You can also place an order on our website. If you would like to be notified once service is available, please complete our fiber availability form.
No, while accidents may happen, we take every precaution necessary to avoid any damage to your property. If you have concerns, please reach out to the contractor on site to identify any existing sprinkler systems or invisible fences.
Call the appropriate utility company first and then report the incident to the altafiber Construction Management Center. Please call 513-566-8130, or contact our Construction Management Team.
altafiber makes every effort to minimally impact your landscaping during construction. If there is a concern about where the construction will take place, please reach out to the altafiber representative onsite to discuss, or submit a question to the Construction Management Team.
For any additional questions regarding construction please enter your information below and include a summary of your question. Someone from our team will contact you by the next business day.
For additional information about Fioptics service and products please enter your information below.
Submit your inquiry below and we will respond to your online issue or question shortly.
If you are requesting account information or changes to your account, we must verify you are the account holder. Please enter the last four digits of the account holder's social security number below.
If you already have service with altafiber, please log in to view best offers available to you.
We found more than one address in your account. Please select the address you wish to get best offers for.
If you already have service with altafiber, please log in.
Please enter the address where you would like to receive service.
We found more than one street that matches the street name you entered. Please select your street from the list displayed.
Please enter the address to check Fioptics availability.
Our best services available for this address include:
Speeds up to 50 Mbps.
Watch over 375 channels and the best in HD.
With the best calling features available.
Fioptics 1 Gbps, Fioptics Elite TV, Home Pak Advantage
Choose only the features and services you want.
Speeds up to 5 Mbps.
Watch over 300 channels plus many in HD.
With the best calling features available.
Notify me when I can upgrade to Fioptics at this address.
Thank you for your interest in altafiber Fioptics! We have received your request and you will be notified via mail or email when Fioptics becomes available in your neighborhood.
Your service has been placed on Vacation Service at your request. Please call 513-565-2210 to reinstate or make changes to your service.
Speeds up to 100 Mbps.
The address you entered was not recognized or not found in our service area. Please re-enter your address using the following tips:
Please select the image that best represents your guide to display personalized Help Center content.
Next, tell us which set-top box you have. If you are unsure which set-top box you have, please log in here.
Or select your services from images below for more information. If you are unsure of your service, please log in above to receive information for your account.