Devices, Equipment & Remote

• Am I required to lease a Fioptics+ set top box? Am I required to lease a Fioptics+ set top box?
  No, although altafiber recommends customers utilize at least one Fioptics+ set top box in their home to maximize all the great features it enables, customers may access the Fioptics+ app on their own supported streaming devices.  Examples of supported devices would be Amazon Fire TV, Apple TV and Google TV/Android TV devices.  However, customers will not have access to ordering Pay-Per-View Movies and Events or access Music Choice channels from their customer supplied streaming devices.  Customers will still be able to order Pay-Per-View from their MyAccount.
• Do I need a Google account to use the TiVo device? Do I need a Google account to use the TiVo device?
  No, but it is highly recommended. With a Google account, you’ll be able to use Google Play, Google Music, Google Games, and Google Assistant right on your TiVo device.
   
• How do I clear the cache on my Fioptics+ device? How do I clear the cache on my Fioptics+ device?

  Please click here to learn how to clear the cache on your Fioptics+ device.

• How do I reset the Fioptics+ set top box? How do I reset the Fioptics+ set top box?

  From time to time, it may be necessary to reset or power-cycle a set top box (STB). Follow the instructions below to successfully restart your Fioptics+ STB.

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• How do I watch video on mobile or tablet? How do I watch video on mobile or tablet?
  1. Search for “Fioptics+” in the Apple App Store or Google Play Store and select “Get” for Apple or “Install” for Android.
  2. Once installed on your device, open the app and log in using yout My altafiber account credentials.
  3. Once logged in, your device will be added to you registered device list in your My altafiber account and will be connected to your Fioptics+ account.
• My remote control isn’t working. My remote control isn’t working.

  The remote is set up and paired to your TiVo device during installation. If your remote stops working, try replacing the batteries. If that does not solve the problem, try re-pairing the remote with the TiVo device:

  1. Press and holding the TiVo button and BACK buttons simultaneously until the activity light illuminates.
  2. Release the buttons; the activity light will flash slowly, then flash quickly five times.
  3. The set top box will go into pairing mode to discover the remote.  Once found your remote control will begin to control the STB.
• Not all features are working properly on my device, what can I do? Not all features are working properly on my device, what can I do?

  If features like VOD content, recordings and others do not seem to function properly, a good troubleshooting step is to clear the cached data on that device.This will refresh the app on the device to remove any previously stored account data that may be causing the issue.
   

  This can occur on devices that had previously been on an account but may have been removed due to active device count limits being reached.
   

  Once cleared you may be required to re-activate the device by logging back in with your altafiber account credentials.
   

  For steps for clearing your devices cached data, click here.

• What devices are supported on the Fioptics+ app? What devices are supported on the Fioptics+ app?

  ‘The Fioptics+ app is generally compatible with popular streaming devices and Smart TVs running the latest two versions of each platforms operating system (OS) from Apple TV, Google TV/Android TV, Amazon Fire TV and Apple and Android Mobile.  Amazon Fire TV Vega OS is not supported at this time. Known devices running Vega OS as of 10/30/25 are Amazon Fire Stick 4K Select.  The Fioptics+ app is not available on the Roku platform.’

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• How do I know if my device can install your app? How do I know if my device can install your app?

  Currently devices running Android 10, Fire OS 6, or Apple TV OS 18 should be able to install the Fioptics+ app. Search your app store for Fioptics+ to confirm.

• What if I get home/install this and my device doesn't meet requirements or can't install the app? What if I get home/install this and my device doesn't meet requirements or can't install the app?

  You can check with the manufacturer of your device to see if it can be updated. If that's not possible, we can provide a set-top box that is ready to go at a reasonable monthly rate.