Equipment

• Why and how do I reboot my wireless gateway? Why and how do I reboot my wireless gateway?

  Remove the power cable from the back of the gateway/extender. Confirm all of the lights are off on the gateway/extender. Wait 10 seconds. Plug the power cord back into the gateway/extender. Give the system 1-2 minutes to return to normal operation.

• What equipment do I receive? What equipment do I receive?

  You will receive a modem from altafiber based upon the level of service you have ordered. Along with the wireless gateway you will get a power cord and Ethernet cable that may be needed during your install.  If you have ordered services other than Internet from altafiber, you may receive additional equipment. 
  
  Start installation on home devices by clicking here.

• What if my wireless gateway does not have power? What if my wireless gateway does not have power?

  Unplug the wireless gateway from the power outlet or power strip. Plug in a lamp or other known working device into the outlet that the wireless gateway is plugged into. If the lamp/device doesn't work this might indicate that your outlet or power strip is having an issue. Ensure power strip is on. Plug your wireless gateway or set to box directly into power outlet.
  
  If the lamp/device works this may indicate an issue with your wireless gateway. Please contact Technical Support at 513-565-9890 for further assistance.