My Cincinnati Bell app

Introducing the "My altafiber" app

This app functions as a personal altafiber assistant keeping you satisfied and informed with your altafiber services. It provides altafiber users one stop for all their needs.

Manage your Account at your Fingertips

After logging in using your altafiber username and password, open the navigation menu and explore the many features of the app, including:

  • View your current billing statement and details
  • Pay your bill
  • View your billing and payment history
  • Enroll in Autopay 
  • Receive push notifications on your phone from altafiber regarding any account changes, reminders when your bill is ready and due, special offers, and more
  • Access the Help Center, organized into services, topics and categories, and subcategories for easy navigation
  • Message with local altafiber agents
  • Find all the most efficient ways to contact altafiber
  • Locate our retail stores
  • Provide feedback you feel is important for altafiber to hear
  • Links to both the Connect Cincinnati App and Watch Fioptics App
My account

App Features

View bill, locate a store, talk to an agent, and much more, all in one place

Bill Summary
Bill Summary

View bill, enroll in Autopay, or pay your bill all with the touch of one button

Navigate App
Easy Navigation

Navigate with complete ease throughout the app

Chat with a local agent
Chat with local agents

Experience messaging with a local altafiber agent, ready to help you in any way they can


Download the My altafiber app now


For best experience, we recommend the latest software versions.