Please note that any support or inquiries regarding the recommended streaming packages should be directed to the respective streaming providers, as altafiber does not manage these services.

Promotional offers listed on the altafiber website are limited-time offers available only to qualified new residential customers. Availability is determined by the service address and is not available in all areas. Promotion requires service activation and eBill Subscription. The modem lease is an option for Internet service and may be added for an additional fee. A set-top box is optional for TV service and may be added for an additional fee. The eero Max 7 is available with internet speeds of 2 Gbps or higher. Fioptics Home includes a wireless gateway, Fioptics Care, whole-home Wi-Fi, and premium technical support. Additional features, taxes, government fees, and surcharges are not included in any promotional package price. Other restrictions may apply. Prices for standard services are subject to change. Customers who have maintained an active altafiber account within the past six months are not eligible for promotional pricing designated for new customers. 
 
 "Promotion" refers to a discount amount applied to the standard price of altafiber products for a limited time. Standard prices are subject to change. “Price Lock” means your monthly service fee for altafiber Internet service will remain the same during the applicable Price Lock period commencing on your installation date. This offer is only available to residential customers adding new altafiber Internet service. The price lock is forfeited if service is suspended. Standard fees will be charged for any additional equipment that may be required Price Lock does not apply to or include the following: long distance, Video on Demand (VOD), PPV charges, other one time fees, taxes, surcharges or fees. 30-day money-back guarantee on monthly recurring charges and activation fees for new TV or Internet services. Must request refund on new service(s) within 30 days of qualifying installations. If the equipment is not returned to altafiber after subscription cancellation, there will be equipment charges. 
 
This promotion is available to new** residential customers who subscribe to new Fioptics Internet service (1 Gbps to 3 Gbps) between November 3 to December 31, 2025. Eligible customers will receive a $100 e-gift card for subscribing to 1 Gbps; a $200 e-gift card for subscribing to 2 Gbps; a $300 e-gift card for subscribing to 3 Gbps; provided that monthly service rates must be at least $50 for 1Gbps, $70 for 2 Gbps, and $100 for 3 Gbps. eBill is required to receive the full promotional discount. The offer may not be combined with any other promotions. Customers' new subscription must remain active and in good standing for at least ninety (90) calendar days. After 90 days and upon successful completion of the rebate form, eligible customers will receive an email with digital reward code for the e-gift card from Prize Labs. The code will expire 11 months after it is sent. altafiber is not responsible for lost or expired codes. E-gift cards will be delivered via email only. Physical gift cards will not be mailed. Service must be installed by January 15, 2026, and rebate forms must be submitted by February 15, 2026. ** not valid for customers who had an active account in the past 6 months

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