First Time User? Register.
See how you can qualify for up to a $200 Gift Card
Fioptics Care provides you with peace of mind that your equipment will be taken care of with no surprise costs to you. Service calls can cost $99.99, but they're no cost to you with Fioptics Care.
Starting at just
Get Cincinnati's fastest Internet and a $200 Gift Card, for the longest offered term at the best price in town.
Your internet speeds depend on how much data the network can transfer. A fiber-optic cable has approximately 10,000* times more bandwidth than a traditional metal cable.
Fiber cables are capable of carrying exponentially more bandwidth than traditional metallic cables, which enables faster upload/download speeds. altafiber currently offers download speeds up to 2 Gig, and upload speeds up to 1 Gig.
Fiber-optic cables transmit data via pulses of light along glass or plastic fibers. This method is more efficient over long distances and less susceptible to interference from electromagnetic signals than copper wiring.
Read about the advantages of having fiber Internet both at work and at home, and why the necessity for these higher speeds is here to stay for the long run.
Read the blog
If you have made the transition from in-the-office to work-from-home, regularly livestream on social media, or game a lot — then you should find upload speeds important.
Fioptics+ powered by TiVo puts you in control of your TV experience. Explore the new generation of TV with advanced voice search, intuitive TV recommendations, and access to streaming.
altafiber offers a monthly discount to all active duty and military veterans.
Visit an altafiber Retail location today!
Promotional offers listed on the altafiber website are limited-time offers available only to qualified new residential customers. Availability is determined by the service address and is not available in all areas. Customers must purchase new (400Mbps-2Gbps) internet service online or through a chat agent for at least $44.99 (before eBill or ACP discount). Modem lease is optional for Internet-only service but required with TV and costs $10.99 per month. TV service requires a set-top box, which costs $8.99 per month. Each additional box costs $5 per month. When combined with internet service, the altafiber basic TV plan is free. You must purchase internet service and subscribe to eBill to qualify for free TV; eBill is required to receive the full promotional discount. If the equipment is not returned to altafiber after subscription cancellation, there will be equipment charges. Additional features, taxes, government fees, and surcharges are not included in the package price. Other restrictions may apply. Prices for standard items are subject to change.
Gift Card Promotion **Limited-time offer and only available to new residential customers. Availability based on service address, not available in all areas. Customers must purchase new 1Gbps or 2Gbps internet service online or through a chat agent and pay a minimum of $74.99 for 1Gbps or $104.99 for 2Gbps internet (before eBill). When service is purchased online, activation of 1 Gbps internet service is eligible for a $100 gift card and activation of 2 Gbps internet service is eligible for a $200 gift card. To be eligible, customers must maintain service for at least 60 days. After 60 days of installation and successful completion of the rebate form, the customer will be emailed a redemption code. Prize Labs issues the digital reward card, and the code expires 11 months after it is sent via email. altafiber is not responsible for expired or misplaced codes. Promotion runs from 11/15/2023-12/31/2023. Service must be installed by 1/31/2024 and redemption form filled out by 2/29/2024.
"Promotion" refers to a discount amount applied to the standard price of altafiber products for a limited time. Standard prices are subject to change. “Price Lock” means your monthly service fee for altafiber Internet service will remain the same during the applicable Price Lock period commencing on your installation date. This offer is only available to residential customers adding new altafiber Internet service. The price lock is forfeited if service is suspended. Standard fees will be charged for any additional equipment that may be required Price Lock does not apply to or include the following: long distance, Video on Demand (VOD), PPV charges, other one time fees, taxes, surcharges or fees.‡30-day money-back guarantee on monthly recurring charges and activation fees for new TV or Internet services. Must request refund on new service(s) within 30 days of qualifying installations.
Twice as fast speed comparison based on altafiber 2 Gbps download speeds vs. Spectrum’s Internet Gig, advertised speeds as of 5/8/23.
Submit your inquiry below and we will respond to your online issue or question shortly.
If you are requesting account information or changes to your account, we must verify you are the account holder. Please enter the last four digits of the account holder's social security number below.
If you already have service with altafiber, please log in to view best offers available to you.
We found more than one address in your account. Please select the address you wish to get best offers for.
If you already have service with altafiber, please log in.
Please enter the address where you would like to receive service.
We found more than one street that matches the street name you entered. Please select your street from the list displayed.
Please enter the address to check Fioptics availability.
Our best services available for this address include:
Speeds up to 50 Mbps.
Watch over 375 channels and the best in HD.
With the best calling features available.
Fioptics 1 Gbps, Fioptics Elite TV, Home Pak Advantage
Choose only the features and services you want.
Speeds up to 5 Mbps.
Watch over 300 channels plus many in HD.
With the best calling features available.
Notify me when I can upgrade to Fioptics at this address.
Thank you for your interest in altafiber Fioptics! We have received your request and you will be notified via mail or email when Fioptics becomes available in your neighborhood.
Your service has been placed on Vacation Service at your request. Please call 513-565-2210 to reinstate or make changes to your service.
Speeds up to 100 Mbps.
The address you entered was not recognized or not found in our service area. Please re-enter your address using the following tips:
Please select the image that best represents your guide to display personalized Help Center content.
Next, tell us which set-top box you have. If you are unsure which set-top box you have, please log in here.
Or select your services from images below for more information. If you are unsure of your service, please log in above to receive information for your account.