First Time User? Register.
To ensure a continuing supply of telephone numbers, the new 463 area code will be added to the area served by 317. This is known as an area code overlay.
Get ready to change the way you dial your local calls!
What is the new dialing procedure?
To complete local calls, the new dialing procedure requires callers to dial area code + telephone number. This means that all calls in the 317 area code that are currently dialed with seven digits will need to be dialed using area code + telephone number.
When will the change be mandatory?
Beginning September 17, 2016, you must use the new dialing procedures, as described above for all calls. After this date, if you do not use the new dialing procedures, your calls will not be completed and a recording will instruct you to hang up and dial again.
However, all customers should begin using the new dialing procedure before September 17, 2016.
Beginning October 17, 2016, new telephone lines or services may be assigned numbers using the new 463 area code.
Who will be affected?
The 317 area code generally covers the region of Indianapolis and most of its suburbs. The new 463 area code will serve the same geographic area currently served by the existing 317 area code.
Why is the change necessary?
To ensure a continuing supply of telephone numbers, the new 463 area code will be added to the area served by 317. Since the two area codes will now serve the same geographic region, the area code must be used when dialing any telephone number, including calls within the same area code.
What will you need to do?
In addition to changing your dialing procedures, all services, automatic dialing equipment, or other types of equipment that are programmed with a 7-digit number will need to be reprogrammed to use the new dialing procedures. Some examples are life safety systems, PBXs, fax machines, Internet dial-up numbers, alarm and security systems, gates, speed dialers, call forwarding settings, voicemail services, etc. You may also want to check your website, business stationery, printed checks, contact information, pet ID tags, or advertising materials to ensure the area code is included. Important safety and security equipment, such as medical alert devices, and alarm and security systems must be programmed to use 10-digit dialing. Many systems operate on 10-digit dialing by default, but some older equipment may still use 7 digits. Please contact your medical alert or security provider if you don’t know whether your equipment needs to be reprogrammed to accommodate the upcoming change to 10-digit dialing.
What will remain the same?
Who may you contact with questions?
If you have any questions regarding information provided in this notice, please call altafiber Customer Support at 888-638-1699 or access the following websites for more information: www.altafiber.com or http://iurc.in.gov/.
Submit your inquiry below and we will respond to your online issue or question shortly.
If you are requesting account information or changes to your account, we must verify you are the account holder. Please enter the last four digits of the account holder's social security number below.
If you already have service with altafiber, please log in to view best offers available to you.
We found more than one address in your account. Please select the address you wish to get best offers for.
If you already have service with altafiber, please log in.
Please enter the address where you would like to receive service.
We found more than one street that matches the street name you entered. Please select your street from the list displayed.
Please enter the address to check Fioptics availability.
Our best services available for this address include:
Speeds up to 50 Mbps.
Watch over 375 channels and the best in HD.
With the best calling features available.
Fioptics 1 Gbps, Fioptics Elite TV, Home Pak Advantage
Choose only the features and services you want.
Speeds up to 5 Mbps.
Watch over 300 channels plus many in HD.
With the best calling features available.
Notify me when I can upgrade to Fioptics at this address.
Thank you for your interest in altafiber Fioptics! We have received your request and you will be notified via mail or email when Fioptics becomes available in your neighborhood.
Your service has been placed on Vacation Service at your request. Please call 513-565-2210 to reinstate or make changes to your service.
Speeds up to 100 Mbps.
The address you entered was not recognized or not found in our service area. Please re-enter your address using the following tips:
Already have Fioptics Services? Log in to get customized information on your service.
Or select your services from images below for more information. If you are unsure of your service, please log in above to receive information for your account.
Next, tell us which set-top box you have. If you are unsure which set-top box you have, please log in here.