Consumer Rights

We welcome the opportunity to discuss any concerns you may have. If you feel we have not fully addressed your questions or concerns, a supervisor is available to assist you. Please call:

  • 513-566-4101 for Residential Customers
  • 513-854-3085 for TDD/TTY Customers
  • 513-566-5050 for Business Customers

If you are unable to resolve your problem, contact:

Customer Service Manager
P.O. Box 693 
Cincinnati, Ohio 45201
Phone: 513-480-9567

If you are still not satisfied, contact one of the following:

Public Utilities Commission of Ohio
Consumer Services Department
180 E. Broad Street
Columbus, Ohio 43266-0573
Toll-free hotline: 1-866-714-8343 
TDD/TTY toll-free: 1-866-801-4985

Public Service Commission of Kentucky 
211 Soward Blvd
P.O. Box 615
Frankfort, KY 40602-0615
Toll-free hotline: 1-844-510-3215

Indiana Utility Regulatory Commission 
Consumer Affairs
302 West Washington Street 
Indiana Government Center-South
Indianapolis, Indiana 46204 
Toll-free hotline: 1-888-884-7068

You may also contact the following:

Office of the Consumers' Counsel 
77 South High Street
Columbus, Ohio 43266-0550
Toll-free: 1-877-PICKOCC (1-866-472-2031)

Office of the Attorney General 
P.O. Box 2000
Frankfort, Kentucky 40602-2000 
Toll call: 1-502-892-0911

Office of Utility Consumer Counselor 
501 State Office Building 
Indianapolis, Indiana 46204-2208 
Toll call: 1-765-516-6963

Consumer Information

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