We welcome the opportunity to discuss any concerns you may have. If you feel we have not fully addressed your questions or concerns, a supervisor is available to assist you. Please call:
- 513-565-9890 for Residential Customers
- 513-565-4424 for TDD/TTY Customers
- 513-566-5050 for Business Customers
If you are unable to resolve your problem, contact:
Customer Service Manager
altafiber
P.O. Box 693
Cincinnati, Ohio 45201
Phone: 513-565-9890
If you are still not satisfied, contact one of the following:
Public Utilities Commission of Ohio
Consumer Services Department
180 E. Broad Street
Columbus, Ohio 43266-0573
Toll-free hotline: 1-800-686-7826
Public Service Commission of Kentucky
211 Soward Blvd
P.O. Box 615
Frankfort, KY 40602-0615
Toll-free hotline: 1-502-564-3940
Indiana Utility Regulatory Commission
Consumer Affairs
115 W. Washington St.
Suite 1500 South
Indianapolis, IN 46204
Toll-free hotline: 1-800-851-4268
You may also contact the following:
Office of the Consumers' Counsel
65 E. State St.
Suite 700
Columbus, OH 43215
Toll-free: 1-877-742-5622
Office of the Attorney General
700 Capital Ave.
Suite 118
Frankfort, KY 40601-3449
Toll call: 1-502-696-5300
Office of Utility Consumer Counselor
115 W. Washington St.
Suite 1500 South
Indianapolis, IN 46204
Toll call: 1-888-441-2494
Consumer Information
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