Consumer Rights

We welcome the opportunity to discuss any concerns you may have. If you feel we have not fully addressed your questions or concerns, a supervisor is available to assist you. Please call:

  • 513-565-9890 for Residential Customers
  • 513-565-4424 for TDD/TTY Customers
  • 513-566-5050 for Business Customers

If you are unable to resolve your problem, contact:

Customer Service Manager
P.O. Box 693 
Cincinnati, Ohio 45201
Phone: 513-565-9890

If you are still not satisfied, contact one of the following:

Public Utilities Commission of Ohio
Consumer Services Department
180 E. Broad Street
Columbus, Ohio 43266-0573
Toll-free hotline: 1-800-686-7826

Public Service Commission of Kentucky 
211 Soward Blvd
P.O. Box 615
Frankfort, KY 40602-0615
Toll-free hotline: 1-502-564-3940

Indiana Utility Regulatory Commission 
Consumer Affairs

115 W. Washington St.

Suite 1500 South

Indianapolis, IN 46204
Toll-free hotline: 1-800-851-4268

You may also contact the following:

Office of the Consumers' Counsel 

65 E. State St.

Suite 700

Columbus, OH 43215
Toll-free: 1-877-742-5622

Office of the Attorney General 

700 Capital Ave.

Suite 118

Frankfort, KY 40601-3449
Toll call: 1-502-696-5300

Office of Utility Consumer Counselor 

115 W. Washington St.

Suite 1500 South

Indianapolis, IN 46204
Toll call: 1-888-441-2494

Consumer Information

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