Consumer Rights

We welcome the opportunity to discuss any concerns you may have. If you feel we have not fully addressed your questions or concerns, a supervisor is available to assist you. Please call:

  • 513-566-4101 for Residential Customers
  • 513-241-2899 for TDD/TTY Customers
  • 513-566-5050 for Business Customers

If you are unable to resolve your problem, contact:

Customer Service Manager
P.O. Box 693 
Cincinnati, Ohio 45201
Phone: 513-565-6005

If you are still not satisfied, contact one of the following:

Public Utilities Commission of Ohio
Consumer Services Department
180 E. Broad Street
Columbus, Ohio 43266-0573
Toll-free hotline: 1-800-686-7826 
TDD/TTY toll-free: 1-800-686-1570

Public Service Commission of Kentucky 
211 Soward Blvd
P.O. Box 615
Frankfort, KY 40602-0615
Toll-free hotline: 1-800-772-4636

Indiana Utility Regulatory Commission 
Consumer Affairs
302 West Washington Street 
Indiana Government Center-South
Indianapolis, Indiana 46204 
Toll-free hotline: 1-800-851-4268

You may also contact the following:

Office of the Consumers' Counsel 
77 South High Street
Columbus, Ohio 43266-0550
Toll-free: 1-877-PICKOCC (1-877-742-5622)

Office of the Attorney General 
P.O. Box 2000
Frankfort, Kentucky 40602-2000 
Toll call: 1-502-573-2200

Office of Utility Consumer Counselor 
501 State Office Building 
Indianapolis, Indiana 46204-2208 
Toll call: 1-317-232-2494