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Lifeline is a federal supported benefit for qualifying low-income consumers. Qualifying consumers receive discounted services on either their voice telephone service or qualifying internet service.
Lifeline is a national program and is available throughout the United States. altafiber offers landline Lifeline service throughout its traditional service area and a specific portion of its extended territory. (Click here for a map of altafiber Telephone's traditional service area.)
Lifeline benefits vary by state and by service provider. altafiber subscribers who enroll in landline Lifeline receive the following benefits depending on the state where service is located (see each individual state’s tariff for additional details).
Customers who participate in certain social service programs or whose annual household income is below a specific threshold are eligible for Lifeline. The qualifying programs and income levels vary by state. In altafiber’s service area, the eligibility standards are as follows.
Household income at or below 135% of the federal poverty level. For 2023, 135% of the federal poverty level is the following:
Lifeline benefits are limited to one per household, including landline and cell phones and households are not permitted to receive Lifeline benefits from multiple providers. (Household is defined as any individual or group of individuals who live together at the same address and share income and expenses.) Lifeline customers must certify that their household is not receiving multiple Lifeline services and this information must be verified in a national database before Lifeline is provided. Violation of the one per household limitation is a violation of FCC rules and will result in de-enrollment from the Lifeline program.
Lifeline is a non-transferable benefit. Lifeline service may not be transferred to any other person.
Lifeline customers will be required to recertify their annual eligibility on their anniversary date of acceptance into the Lifeline program. Failure to recertify will result in deenrollment from the Lifeline program.
Lifeline customers must notify altafiber within 30 days if they move or their household is no longer eligible for Lifeline.
To establish altafiber Lifeline service, a customer must have paid or made payment arrangements on any outstanding balance or final bill for local telephone services (and long distance services in Kentucky) provided by altafiber, and no other member of the customer’s household may owe money for such services previously provided at the customer’s current address.
Enrollment in Lifeline is contingent upon eligibility verification. Completion of a Lifeline application does not guarantee enrollment in the Lifeline program.
Yes. Lifeline customers may purchase any optional services at the standard prices for those services, subject to applicable credit requirements. Remember, Lifeline benefits are limited to one per household, so a household with landline Lifeline service may have standard wireless service but may not have wireless Lifeline service. Similarly, a household with wireless Lifeline service may not have landline Lifeline service nor may the household have any additional wireless phones that receive Lifeline benefits. Consumers with wireless Lifeline service may subscribe to any standard landline telephone service.
Yes. Lifeline customers may purchase altafiber bundles that include local landline telephone service, subject to applicable credit requirements. The balance of the monthly Lifeline discount, after waiver of the federal end user charge, will apply to the monthly bundle price.
Yes. altafiber Lifeline customers may place an unlimited number of local flat-rate calls and receive an unlimited number of calls with no additional charges. Lifeline customers making long distance calls must pay standard long distance charges.
Yes. New customers who are eligible for Lifeline may enroll in Lifeline when they establish service. Existing customers who are Lifeline eligible may convert to Lifeline at any time.
Yes, a recent change to the Lifeline program rules allows customers to choose which service they would like their Lifeline discount applied towards, phone or internet. You can only receive a discount on ONE option- phone or internet, not both.
Yes, you may transfer your Lifeline benefit to a new company at any time.
Eligible customers must verify their eligibility through the National Verifier database. Customers can utilize the consumer portal at www.checklifeline.org to determine eligibility, they may mail their completed application and all supporting documentation to the Lifeline Support Center or they may go to an authorized altafiber retail store where an associate may help them determine eligibility. All applications are subject to verification of the applicant's eligibility for Lifeline through the National Verifier. altafiber may not grant Lifeline benefits to those that do not qualify in the National Verifier.
If the customer chooses to mail their documentation to the Lifeline Support Center please mail all paperwork to:
Lifeline Support Center
PO Box 7081
London, KY 40742
Note: An application for Lifeline is not an applications for new telephone or internet service. Consumers wanting to establish new service must contact altafiber to establish service and return the completed Lifeline application.
Acceptable documentation of eligibility includes the following:
Program Eligibility: The most current year’s statement of benefits, notice or letter of participation, or program participation documents such as ID/benefit cards or a Section 8 lease, for you or a member of your household.
Income Eligibility: The most recent state or federal income tax return, income statement from an employer, W-2, three consecutive month’s pay stubs, Social Security statement of benefits, retirement/pension statement of benefits, unemployment/workmen’s compensation statement of benefits, Veteran’s Administration statement of benefits, or other legal document(s) showing current income, such as a divorce decree or child support document.
Do NOT send original documents. altafiber will not retain the documentation and documentation will not be returned.
A copy of the altafiber Lifeline application can be downloaded from this website using the links below.
Applications are also available by calling altafiber at 513-565-LIFE (5433) and from select social service agencies/organizations.
Consumers with questions regarding Lifeline should contact a altafiber Lifeline representative at 513-565-LIFE (5433) - Monday through Friday, 7:30 AM to 7:00 PM and Saturday 7:30 AM to 5:00 PM EST. For questions regarding the new Lifeline Modernization order allowing the Lifeline discount to be applied towards internet service please visit: www.lifelinesupport.org
Note: Providing false or fraudulent information and/or certifications in order to receive Lifeline benefits is punishable by law. Lifeline is a federal benefit and willfully making false statements to obtain Lifeline benefits can result in fines, imprisonment, and/or de-enrollment/being barred from the Lifeline program.
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