Learn more
First Time User? Register.
One hundred fifty years ago, Cincinnati Bell set out to connect and serve its community. Since then, we’ve continually been at the forefront of innovation. And as we determine what tomorrow holds, one thing is certain: Fiber is the future. It’s faster, stronger and more sustainable for all of tomorrow’s needs, and will be the driving force behind equitable Internet access, smart cities, and advances in education, business, and health care. Today, in the spirit of continued innovation, we’re excited to announce that Cincinnati Bell will begin doing business as “altafiber.”
Our mission is to provide individuals and businesses with the fastest, most reliable, future-proof fiber network that delivers against Internet speeds, while maintaining our commitment the communities we serve.
Born from a long, rich and proven history of serving our communities through technological innovation and transformation, we are now taking our impact to another level – to be even more for the people we care so much about.
It all starts in the name. “alta” is rooted in a word meaning “elevated.” So, we’re raising the standard across the board with a redefined approach towards customer experience and increased commitment to community, all led by future-proof fiber and Cloud services that provide an elevated connection. This means a better, faster and greener Internet everywhere – from homes to city squares to airport terminals – delivered by a company with a heightened purpose for good.
Commitment to enhancing our flexibility and simplicity to meet our customers' needs, when and how they want to connect.
Raising the standard with a commitment to provide better products, flexible plans and dependable customer experiences.
Future-proof connectivity and corporate leadership in environmental sustainability, diversity, equity, inclusion, and social impact causes.
Shop for and learn about advanced TV services, and the fastest Internet service around.
Do you still have questions about this big news? Feel free to reach out to us at cbisnowaltafiber@cinbell.com and someone will work hard to answer any question or concerns you have.
Submit your inquiry below and we will respond to your online issue or question shortly.
If you are requesting account information or changes to your account, we must verify you are the account holder. Please enter the last four digits of the account holder's social security number below.
If you already have service with altafiber, please log in to view best offers available to you.
We found more than one address in your account. Please select the address you wish to get best offers for.
If you already have service with altafiber, please log in.
Please enter the address where you would like to receive service.
We found more than one street that matches the street name you entered. Please select your street from the list displayed.
Please enter the address to check Fioptics availability.
Our best services available for this address include:
Speeds up to 50 Mbps.
Watch over 375 channels and the best in HD.
With the best calling features available.
Fioptics 1 Gbps, Fioptics Elite TV, Home Pak Advantage
Choose only the features and services you want.
Speeds up to 5 Mbps.
Watch over 300 channels plus many in HD.
[timeframe]
Notify me when I can upgrade to Fioptics at this address.
Thank you for your interest in altafiber Fioptics! We have received your request and you will be notified via mail or email when Fioptics becomes available in your neighborhood.
Your service has been placed on Vacation Service at your request. Please call 513-565-2210 to reinstate or make changes to your service.
Speeds up to 100 Mbps.
The address you entered was not recognized or not found in our service area. Please re-enter your address using the following tips:
Please select the image that best represents your guide to display personalized Help Center content.
Next, tell us which set-top box you have. If you are unsure which set-top box you have, please log in here.
Or select your services from images below for more information. If you are unsure of your service, please log in above to receive information for your account.