What are the additional charges and fees on my bill?
Any taxes or fees related to a service (Internet, TV, or Phone) will be stated in that product section of your bill, with explanation of those charges below. Additional charges or fees not related to a specific product can be found in the “Other Charges and Credits” section.
Please see below for a list of surcharges and fees:
Utility Surcharge - recovers costs associated with fulfilling the Call Before You Dig (811) service requests, local utility infrastructure and operations.
TV Broadcast Fee - This surcharge is to recover a portion of the amount broadcasters charge altafiber to carry their channels. Federal law allows local U.S. broadcast television stations (ie. CBS, NBC, ABC, Fox, etc.) to negotiate with cable and satellite providers in order to obtain "consent" to carry their broadcast signals. As a result of local broadcast TV stations increasing the rates to altafiber to distribute their signals to our customers, we implement a Broadcast TV Surcharge to recover some of the costs.
TV Sports Fee - The Sports Programming Fee covers a portion of the escalating charges imposed to altafiber by sports related stations and networks to carry their channels. altabfiber pays these networks/stations a fee per channel, per month, per customer for the right to provide this content to its customers. This monthly fee helps altafiber partially offset these rising content costs to deliver collegiate and professional sports programming to our customers.
Admin Recovery Fee - included on long distance customers' bills to help defray some of the costs CBTS Technology Solutions ("CBTS TS") incurs to comply with federal, state and local telecommunications rules and regulations, some administrative costs associated with providing service, and some taxes and assessments imposed upon CBTS TS. It does not include costs related to the federal Universal Service fund. This fee may vary each month. Please note this charge is a cost recovery fee and not a tax we are required to collect.
Carrier Subscription Charge - This charge is being assessed to offset some of our network facilities costs, including maintenance of those facilities and network access charges.
Federal Universal Service Fund - This fund helps to provide affordable telecommunications services for low-income households and to build-out and maintain telecommunications and broadband networks in rural areas. It also provides discounts on telecommunication services and Internet access for eligible schools, libraries and rural health care providers. All telecommunications service providers are required by the Federal Communications Commission ("FCC") to pay a percentage of their revenues from state-to-state and international services into the USF. The FCC sets this percentage on a quarterly basis. CBTS Technology Solutions ("CBTS TS") recovers its USF assessment by charging customers a Federal USF charge equal to the percentage set by the FCC for applicable services. The charge may vary each month based on your state-to-state calling patterns and the rate set by the FCC for the federal USF.