AutoPay & eBill

• What is AutoPay and how do I sign-up?
• What is eBill and how do I sign-up?
• How do I make changes to my AutoPay settings or payment method?
• How do I stop AutoPay?

• If I make changes to my AutoPay settings, when will those changes take effect?
• If I do not sign up for eBill, will I still get my promotional discount?

Change/Add/Remove Service

• How can I change or modify my service?
• How do I cancel my service?
• If I cancel my service, will my bill be prorated?
• Does altafiber offer Vacation Service? How does it work?

• How do I remove Vacation Service when I return?
• I am currently paying a promotional rate for service. Will that rate continue when I return?

My altafiber Account Help

• How do I create a My altafiber Account?
• How do I log into My altafiber Account?
• How do I view and/or change the services and features I have on my account?
• How do I change my profile information for My altafiber Account?

• What is an Associated Account?

Paying My Bill

• Are there different ways I can pay my bill? How do I pay my bill?
• How can I pay my bill online?
• Do I still make my check out to Cincinnati Bell or altafiber?
• When will my online bill payment be available?

• How can I confirm my payment was made?
• How can I view my payment history?
• How much is the late payment fee?

Promotions & Pricing

• What happens when my promotions expire?
• How do I see when my promotions are expiring?
• Does altafiber offer a 30 day money-back guarantee if I'm not satisfied?

Understanding & Managing My Bill

• How can I view my bill?
• How can I view past bills?
• How do I find the details on my bill?
• I am a new customer, what charges will appear on my first bill?

• How do I understand my bill?
• How can I get reminders on when my bill is due or bill ready notifications?
• Why do I have prorated charges/credits on my bill?
• What are the additional charges and fees on my bill?
• Where do I find my account number on the bill?
• Is my service provider still the same?