What if I have no picture or sound on my set-top box?

First verify that the set-top box and TV are both powered on - press the POWER button on the actual set-top box and television instead of using the remote.

Check that your TV is set to the correct input by pressing the INPUT or SOURCE button on your TV to cycle through all available inputs.

In some cases a reboot of your set-top box can resolve the issue. To manually reboot your set top box, simply disconnect the power cord from the back of the box. Wait at least 30 seconds and then reconnect the power. The box should begin to initialize automatically - if it does not, press the POWER button on the set-top box. The box may take 2-3 minutes to fully power on and load the interface on your television. If your set top box doesn’t restart automatically within a few minutes, press the POWER button on the device.

If you still have no picture or sound, contact Technical Support at 513.565.9890.

NOTE: When you remove the power cable from the set-top box, guide data may be temporarily lost. It may take up to 30 minutes for the Program Guide to completely download the program listings. Disconnecting the power will not erase scheduled DVR recordings but will interrupt any recordings occurring at that time.