Common Home Phone Questions

• How do I stop telemarketing calls? How do I stop telemarketing calls?
  Landline service includes a Robocall Blocker feature that helps block annoying telemarketing and robocalls before the call even goes through.
  
  Activate and deactivate this service at any time in your My altafiber account, or by simply using the star codes below:
  To deactivate Robocall Blocker, dial *951 on your phone's keypad
  To reactivate Robocall Blocker, dial *950 on your phone's keypad

  
  Sometimes, your Caller ID may display your own name or number when a telemarketer is calling. Some solicitors use a type of phone system that does this so that they can disguise their identity. If you would like to stop telemarketers from calling your home phone number, please contact the National Do Not Call List at 1-888-382-1222, or visit www.DoNotCall.gov.
  
  If your name is already on the Do Not Call list but you continue to receive calls from telemarketers, you may trace the call by following the steps below:

  • File a report with your local police department - the officer will fax your report to the Annoyance Call Bureau 513-381-5352, who will establish a free 21-day trace.
  • Once the trace is established, you must report the times and dates of your harassing calls on a daily basis. For more information, call 513-397-7366.
• How do I correct phone numbers incorrectly identified as spam? How do I correct phone numbers incorrectly identified as spam?
  For information on phone numbers incorrectly identified as spam, please click here. 
• Is there an outage in my area? Is there an outage in my area?
  Check here to see if your area is experiencing an outage. 
   

  Outage Search

   
• What features are included with home phone service? What features are included with home phone service?
  The phone package option with Fioptics home phones service is HomePak Reach. HomePak Reach includes Robocall Block, Call Waiting, Caller ID, Voice Messaging, Call Forward, Three-way Calling, Call Block, Distinctive Ring, Anonymous Call Rejection, Anywhere Call Forwarding, Repeat Dial, Reveal, & Priority Call. Also, unlimited long distance calling to Canada and Mexico.