Troubleshooting

• I don’t have a dial tone, what should I do? I don’t have a dial tone, what should I do?

  • Check to ensure all phones are on the hook, cords are secure, and cordless batteries are charged. 

  • If only one phone is out, plug a different phone into that jack to determine if the issue is the device or the wiring. 

• What do I do if I can’t make outgoing calls with my home phone? What do I do if I can’t make outgoing calls with my home phone?

  • Check your phone equipment by making sure the phone line is plugged in securely and the keys on the keypad are not sticking  

  • Unplug the phone from the wall jack and plug a working phone into the jack to see if the problem persists 

  • If you hear a fast busy signal, hang up and dial again. Network problems, such as busy circuits, might temporarily prevent you from making a call. If the problem persists, contact technical support at 513-566-4101. 

• What do I do if I have static on my home phone line? What do I do if I have static on my home phone line?

  • If you hear static on a corded phone, it could be a problem with the phone equipment. Test other working phones to see if you hear static all of them or just one phone. If you there is static on all of your phone lines, you may have an issue with inside or outside wiring. Please contact technical support at 513-566-4101 for assistance. 

  • If you hear static on a cordless phone, ensure the handset is charged and close to the base, move the base unit away from electronics (routers, microwaves), and replace old batteries. You can also resolve this problem by unplugging all cordless phone connections, including the main phone unit from the wall jack. Wait a few minutes, then plug the main phone into the plug and the wall jack. If this clears the static, plug in remainder of phones. If the problem persists, you may have an issue with inside or outside wiring. Please contact technical support at 513-566-4101 for assistance.