Lifeline is a government supported benefit for qualifying low-income consumers. Lifeline provides a discount on phone services OR broadband Internet services to ensure that all Americans have the opportunities and security that phone service brings, including being able to connect to jobs, family and emergency services. 

Please visit www.altafiber.com/lifeline for additional information. 

See Also
Where do I find the Lifeline application form?
How do I know if I qualify for Lifeline and how do I apply?

Ohio residence can choose to have a monthly discount of $7.25 applied toward local telephone service or $9.25 applied toward qualifying Internet service.

Kentucky residence can choose to have a monthly discount of $10.25 applied toward local telephone service or $9.25 applied toward qualifying Internet service

Please visit www.altafiber.com/lifeline for more information. 

See Also
Can I have a Lifeline discount on my Home Phone and Internet at the same time?
What is Lifeline?

No, you are only able to apply the Lifeline discount to one of these products. Please visit www.altafiber.com/lifeline for more information. 

See Also
What is the Lifeline discount?
Who is eligible for Lifeline?

Customers who participate in certain social service programs or whose annual household income is below a specific threshold are eligible for Lifeline. The qualifying programs and income levels vary by state. In altafiber's service area, the eligibility standards are as follows:

• Federal Public Housing Assistance (Section 8)
• Survivor Pension Benefits Program 
• Medicaid 
• Veterans Pension Benefits Program 
• Supplement Nutrition Assistance Program (SNAP)
• Income 
• Household income at or below 135% of the federal poverty level. For 2020, 135% of the poverty level is the following:

Household Size	Annual Income	Monthly Income
1	$17,226.00	$1,435.50
2	$23,274.00	$1,935.50
3	$29,322.00	$2,443.50
4	$35,370.00	$2,947.50
5	$41,418.00	$3,451.50
6	$47,466.00	$3,955.50
7	$53,514.00	$4,459.50
8	$59,562.00	$4,963.50
Each Add'l Person	$6,048.00	$504.00

 





 

See Also
What is the Lifeline discount?
How do I know if I qualify for Lifeline and how do I apply?

Eligible customers must verify their eligibility through the National Verifier database. Customers can utilize the consumer portal at www.checklifeline.org to determine eligibility, they may mail their completed application and all supporting documentation to the Lifeline Support Center or they may go to an authorized altafiber retail store where an associate may help them determine eligibility. All applications are subject to verification of the applicant's eligibility for Lifeline through the National Verifier.

altafiber may not grant Lifeline benefits to those that do not qualify in the National Verifier. If the customer chooses to mail their documentation to the Lifeline Support Center please mail all paperwork to:

Lifeline Support Center
PO Box 7081
London, KY 40742

Note: An application for Lifeline is not an applications for new telephone or internet service. Consumers wanting to establish new service must contact altafiber to establish service and return the completed Lifeline application.

See Also
Who do I call if I have questions regarding Lifeline?
What is Lifeline?

A copy of the altafiber Lifeline application can be downloaded from this website using the links below.

Lifeline Application
Fill out the form and send to:
Lifeline Support Center
PO Box 7081
London, KY 40742

Lifeline Application Applications are also available by calling altafiber at 513-565-LIFE (5433) and from select social service agencies/organizations.
 

       

See Also
Who is eligible for Lifeline?
Can I have a Lifeline discount on my Home Phone and Internet at the same time?

Consumers with questions regarding Lifeline should contact a altafiber telephone Lifeline representative at 513-565-LIFE(5433) - Monday through Friday, 7:30 AM to 7:00 PM and Saturday 7:30 AM to 5:00 PM EST. Customers can also visit: www.lifelinesupport.org for questions regarding the application process. 

See Also
Where do I find the Lifeline application form?
How do I know if I qualify for Lifeline and how do I apply?