First Time User? Register.
Cincinnati Bell Telephone Company LLC is now doing business as altafiber.
Click on each of the section headers below to show/hide content.
If interested in establishing a new interconnection agreement service with altafiber, please contact Randall Schoultheis at firstname.lastname@example.org.
To submit a Secure ID request to xALI Web or xALI DBMS, please complete the User ID request form and email it (along with any supporting documents) to Donna Tepe at email@example.com.
Please select and complete the proper ordering workbook for the requested service. Email the completed workbook to Carrier Services at CarrierServices@altafiber.com.
If you have any questions or concerns, please reach out to your Carrier Sales Account management support team.
Please note that some of our services require the use of SPEC codes to support order processes. If ordering a service that requires the use of a SPEC code, please be sure to include it on the request form.
Select and complete the proper order form for the requested service. Once complete, email the form (along with any supporting documents) to the email address listed on the order form. Please note that DSR forms will be sent to a different email address than the LSR forms.
To submit a Carrier Services Pathways request, please complete and email the forms below (along with any supporting documents) to Pathways at firstname.lastname@example.org.
To submit a Carrier Services Collocation request, please select the proper form below. Once the form has been completed, please send the application (along with any supporting documents) to Collocation Manager at email@example.com.
The application and make ready fees can be paid electronically or via mail. Mailed payments should be sent to:
ATTN: Collocation Application Manager / Hollie Burke
Mail Stop: 103-920
221 E. 4th St.
Cincinnati, OH 45202
All requests will be held until the application fee has been received.
To submit a Carrier Services billing dispute, please email Carrier Disputes at CarrierDisputes@altafiber.com.
Current tariff filings are available at https://www.altafiber.com/about-us/regulatory
If you need assistance with our CARE products, please send your inquiry to CarrierServices@altafiber.com.
Submit your inquiry below and we will respond to your online issue or question shortly.
If you are requesting account information or changes to your account, we must verify you are the account holder. Please enter the last four digits of the account holder's social security number below.
If you already have service with altafiber, please log in to view best offers available to you.
We found more than one address in your account. Please select the address you wish to get best offers for.
If you already have service with altafiber, please log in.
Please enter the address where you would like to receive service.
We found more than one street that matches the street name you entered. Please select your street from the list displayed.
Please enter the address to check Fioptics availability.
Our best services available for this address include:
Speeds up to 50 Mbps.
Watch over 375 channels and the best in HD.
With the best calling features available.
Fioptics 1 Gbps, Fioptics Elite TV, Home Pak Advantage
Choose only the features and services you want.
Speeds up to 5 Mbps.
Watch over 300 channels plus many in HD.
With the best calling features available.
Notify me when I can upgrade to Fioptics at this address.
Thank you for your interest in altafiber Fioptics! We have received your request and you will be notified via mail or email when Fioptics becomes available in your neighborhood.
Your service has been placed on Vacation Service at your request. Please call 513-565-2210 to reinstate or make changes to your service.
Speeds up to 100 Mbps.
The address you entered was not recognized or not found in our service area. Please re-enter your address using the following tips:
Please select the image that best represents your guide to display personalized Help Center content.
Next, tell us which set-top box you have. If you are unsure which set-top box you have, please log in here.
Or select your services from images below for more information. If you are unsure of your service, please log in above to receive information for your account.