AutoPay & eBill

• How do I make changes to my AutoPay settings or payment method? How do I make changes to my AutoPay settings or payment method?
  You can make changes to your AutoPay settings (i.e. Max Payment Amount or payment method) via your My altafiber Account (Billing > AutoPay > AutoPay Settings). If you make changes to your AutoPay settings, your changes will take effect for the billing cycle immediately following the current one.  
  
  For example, if you change bank accounts and you enter your changes in January, your new information will take effect in the February cycle. January will continue to debit your original account and February will debit your new account.
• How do I stop AutoPay? How do I stop AutoPay?
  You may cancel a scheduled payment all the way up until the due date via your My altafiber Account (Billing > AutoPay > AutoPay Settings> Schedule Payment). At the bottom of this screen you will see an option to "Cancel My Next Scheduled Payment Only." This will only cancel the next scheduled payment. If you select the "Cancel AutoPay" option, this will cancel all future scheduled payments (Note: the change will not take effect until the following month's bill cycle). If you cancel AutoPay you will need to pay your bill via another method (online, mail, or in a retail store).
• If I do not sign up for eBill, will I still get my promotional discount? If I do not sign up for eBill, will I still get my promotional discount?
  Our new customer promotions include an eBill discount. You have 30 days after signing up for service to activate your eBill via your My altafiber Account. If you do not, your eBill discount will be removed from your account.
• If I make changes to my AutoPay settings, when will those changes take effect? If I make changes to my AutoPay settings, when will those changes take effect?
  If you make changes to your AutoPay settings, your changes will take effect for the billing cycle immediately following the current one. For example, if you change bank accounts and you enter your changes in January, your new information will take effect for the February cycle. January will continue to debit your original account and February will debit your new account.
• What is AutoPay and how do I sign-up? What is AutoPay and how do I sign-up?
  AutoPay is a convenient automatic payment service.

  Read More
• What is eBill and how do I sign-up? What is eBill and how do I sign-up?
  eBill is our convenient paperless billing solution that makes paying your bill simple and hassle-free.

  Read More