How Can We Help You?

Browse or search below to find the information you're looking for.

 
Help Center / Account & Billing / AutoPay & eBill

AutoPay & eBill

AutoPay is a convenient automatic payment service. With AutoPay, you can pay your  bill automatically each month - no checks to write, no late or forgotten payments. Each month, your account balance is paid automatically from your checking account with our secure process. You can sign up for AutoPay via your My altafiber Account (Billing > AutoPay > Enroll Today). Then follow the prompts to complete your enrollment. 

Note: You can use either a checking account or debit card to set-up your AutoPay. You will be able to decide if you want AutoPay to always pay the full bill amount or if you would prefer to select a maximum payment amount (i.e. your bill is $120, you can set the maximum amount to be withdrawn from your checking account or debit card to never exceed $120 each month)

See Also
What is AutoPay and how do I sign-up?
If I make changes to my AutoPay settings, when will those changes take effect?

eBill is our convenient paperless billing solution that makes paying your bill simple and hassle-free. No more paper bills to receive in the mail. You'll receive a courtesy email when your bill is available instead of a paper bill. And best of all - it's FREE. You can sign up for eBill via your My altafiber Account (Billing > eBill Paperless Billing > Overview). 

After signing up, each month your eBill will be available to view online 1-2 days after your billing date. Email or text notifications that your eBill is ready can be enabled by going to Billing > Bill Summary > Manage Notification in your My altafiber Account.

To view your bill online, log on to your My altafiber Account and go to Billing > View Bill. This view displays all the billing details for any services on your account. You can also quickly and easily pay your bill in online by going to this page. 

See Also
How do I stop AutoPay?
What is AutoPay and how do I sign-up?

You can make changes to your AutoPay settings (i.e. Max Payment Amount or payment method) via your My altafiber Account (Billing > AutoPay > AutoPay Settings). If you make changes to your AutoPay settings, your changes will take effect for the billing cycle immediately following the current one.  

For example, if you change bank accounts and you enter your changes in January, your new information will take effect in the February cycle. January will continue to debit your original account and February will debit your new account.

See Also
How do I make changes to my AutoPay settings or payment method?
If I do not sign up for eBill, will I still get my promotional discount?

You may cancel a scheduled payment all the way up until the due date via your My altafiber Account (Billing > AutoPay > AutoPay Settings> Schedule Payment). At the bottom of this screen you will see an option to "Cancel My Next Scheduled Payment Only." This will only cancel the next scheduled payment. If you select the "Cancel AutoPay" option, this will cancel all future scheduled payments (Note: the change will not take effect until the following month's bill cycle). If you cancel AutoPay you will need to pay your bill via another method (online, mail, or in a retail store).

See Also
What is eBill and how do I sign-up?
How do I make changes to my AutoPay settings or payment method?

If you make changes to your AutoPay settings, your changes will take effect for the billing cycle immediately following the current one. For example, if you change bank accounts and you enter your changes in January, your new information will take effect for the February cycle. January will continue to debit your original account and February will debit your new account.

See Also
What is AutoPay and how do I sign-up?
What is eBill and how do I sign-up?

Our new customer promotions include an eBill discount. You have 30 days after signing up for service to activate your eBill via your My altafiber Account. If you do not, your eBill discount will be removed from your account.

See Also
How do I make changes to my AutoPay settings or payment method?
What is AutoPay and how do I sign-up?