How Can We Help You?

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How can I change or modify my service?

To alter your existing account by adding, changing, or removing services, you can call, chat or stop into a retail store. You can also self-serve in our cart by logging into your My altafiber Account and hitting the "Cart" button in the top right hand corner (Note: you will not be able to cancel or remove services in our cart). 

Any alterations to an existing service (i.e. adding channels to an existing account, altering speeds on your internet connection) can usually be made immediately.

For more substantial changes, such as adding Internet service or additional set-top boxes, a technician visit may be required and the Customer Service agent and follow-up receipt will advise you of the scheduled date of install.