How Can We Help You?

Browse or search below to find the information you're looking for.

 
Help Center / Account & Billing / Paying My Bill

Paying My Bill

The easiest way to pay your bill is electronically using your My altafiber Account. It is easy to view and/or pay your bills online by signing up for a My altafiber Account. You can register for this free service by clicking on the "My altafiber Login" link located in the top right corner of every webpage. New users will need to enter the account number found on their bill as well as their name and email address. Users will then be prompted to set up a password in order to view and manage their account online.

Other ways to pay:
- Pay via mail using the remit slip found your paper or pdf copy of your bill
- Pay over the phone (charges may apply)
- Pay at a local retail store (Store Locator)

See Also
When will my online bill payment be available?
Are there different ways I can pay my bill? How do I pay my bill?

The easiest way to pay your bill is electronically using your My altafiber Account. It is easy to view and/or pay your bills online by signing up for a My altafiber Account. You can register for this free service by clicking on the "My altafiber Login" link located in the top right corner of every webpage. New users will need to enter the account number found on their bill as well as their name and email address. Users will then be prompted to set up a password in order to view and manage their account online.

You can also download our My altafiber app to view and/or pay your bills on your phone or tablet.

See Also
How can I view my payment history?
How can I confirm my payment was made?

You can make your checks out to Cincinnati Bell or altafiber. On the back of your remittance slip, you will find additional details on how to pay your bill via check. The address you send your check to will not be changing. 

See Also
How can I pay my bill online?
How can I confirm my payment was made?

Payments made via a bank portal may not be immediately reflected on your balance and can take up to 24 hours to post.  Payments will post immediately after you submit your payment if paid via My altafiber Account, over the phone with agent or in a retail store. 

You can confirm or verify that your payment has been submitted by going to the Payment History section in your My altafiber Account located under Billing > Billing Overview > Payment History. Payment History will show all payments made within the past 90 days.

See Also
How can I confirm my payment was made?
Are there different ways I can pay my bill? How do I pay my bill?

You can log into your My altafiber Account and then go to Billing > Billing Overview > Payment History. You will see a list of payments made in the past 90 days. Payments will post immediately after you submit your payment if paid via My altafiber Account, over the phone or in a retail store. If you paid via your bank portal, it may take up to 24 hours to post.

See Also
How can I view my payment history?
Do I still make my check out to Cincinnati Bell or altafiber?

You can log into your My altafiber Account, the go to Billing > Bill Summary > Payment History

See Also
How can I view my payment history?
How can I confirm my payment was made?

Late payment fee amounts will be found in the "Total Due" section on page 1 of your bill and in the remittance slip. 

See Also
How can I pay my bill online?
How can I confirm my payment was made?