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Help Center / Account & Billing / Promotions & Pricing

Promotions & Pricing

When your promotions expire you will typically be stair-stepped into another promotional offer. If you are on a stair-step promotion the receipt that was emailed to you when you ordered or modified your service will state what your promotional discount amount will go to after expiration.

You can always call, chat or stop into a retail store to discuss your promotions and account.

See Also
How do I see when my promotions are expiring?

When you view your bill (online in My altafiber Account or paper bill), you will see the Month & Year all your promotions expire. When viewing your bill, all promotion amounts and expiration dates are located below the product that has a promotion. See below for an example.
 
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Additionally, we notify you of this change the month before and during the month of your promotion expiration in the "Important Bill Messages" section of your bill.

See Also
What happens when my promotions expire?