altafiber - Understanding & Managing My Bill

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Help Center / Account & Billing / Understanding & Managing My Bill

Understanding & Managing My Bill

You can view your bill by signing into My altafiber Account. If you are enrolled in our eBill program, you can opt-in to receive a text alert or email when your monthly bill is available online. If you are not enrolled in eBill, we will mail you a paper statement each month.

How can I view past bills?

You can log into your My altafiber Account, then go to Billing > Bill Summary > Bill History. From there, you will be able to view the bill and total amount due over the past 18 months. For any bills generated prior to June 1, 2022, you will still view them in the prior bill format.

How do I find the details on my bill?

On page one of your bill, you will find a summary of all charges by product. To see details, see the subsquent pages of the bill noted in the "Service Summary" section found on page one.

I am a new customer, what charges will appear on my first bill?

Like other internet & TV providers, altafiber bills one month in advance. Based on the day you began service, you will be billed a partial month charge based on your regular monthly service rate, plus all taxes and fees. Additional charges may include any installation fees, upgrades in service, or On Demand/Pay-Per-View charges.

How do I understand my bill?

How can I get reminders on when my bill is due or bill ready notifications?

You can log into your My altafiber Account and manage your notifications. We can send email or text notifications that your bill is due after you enabled notifications by going to Billing > Bill Summary > Manage Notification in your My altafiber Account.

Why do I have prorated charges/credits on my bill?

A billing prorated charge is associated with the use of service from your activation date until the end of the current billing period. For example, if your service began on August 15th, and your billing period ends on August 26th, you will be charged for eleven days of service, instead of the full month of service.

What are the additional charges and fees on my bill?

Any taxes or fees related to a service (Internet, TV, or Phone) will be stated in that product section of your bill, with explanation of those charges below. Additional charges or fees not related to a specific product can be found in the “Other Charges and Credits” section.

Please see below for a list of surcharges and fees:
Utility Surcharge - recovers costs associated with fulfilling the Call Before You Dig (811) service requests, local utility infrastructure and operations.

TV
TV Broadcast Fee - This surcharge is to recover a portion of the amount broadcasters charge altafiber to carry their channels. Federal law allows local U.S. broadcast television stations (ie. CBS, NBC, ABC, Fox, etc.) to negotiate with cable and satellite providers in order to obtain "consent" to carry their broadcast signals. As a result of local broadcast TV stations increasing the rates to altafiber to distribute their signals to our customers, we implement a Broadcast TV Surcharge to recover some of the costs.
TV Sports Fee - The Sports Programming Fee covers a portion of the escalating charges imposed to altafiber by sports related stations and networks to carry their channels. altafiber pays these networks/stations a fee per channel, per month, per customer for the right to provide this content to its customers. This monthly fee helps altafiber partially offset these rising content costs to deliver collegiate and professional sports programming to our customers.

PHONE
Admin Recovery Fee - included on long distance customers' bills to help defray some of the costs CBTS Technology Solutions ("CBTS TS") incurs to comply with federal, state and local telecommunications rules and regulations, some administrative costs associated with providing service, and some taxes and assessments imposed upon CBTS TS. It does not include costs related to the federal Universal Service fund. This fee may vary each month. Please note this charge is a cost recovery fee and not a tax we are required to collect.
Carrier Subscription Charge - This charge is being assessed to offset some of our network facilities costs, including maintenance of those facilities and network access charges.
Federal Universal Service Fund - This fund helps to provide affordable telecommunications services for low-income households and to build-out and maintain telecommunications and broadband networks in rural areas. It also provides discounts on telecommunication services and Internet access for eligible schools, libraries and rural health care providers. All telecommunications service providers are required by the Federal Communications Commission ("FCC") to pay a percentage of their revenues from state-to-state and international services into the USF. The FCC sets this percentage on a quarterly basis. CBTS Technology Solutions ("CBTS TS") recovers its USF assessment by charging customers a Federal USF charge equal to the percentage set by the FCC for applicable services. The charge may vary each month based on your state-to-state calling patterns and the rate set by the FCC for the federal USF.

Where do I find my account number on the bill?

You can find the following information in the header of every page on your bill: billing address and name, page number, issue date, and your account number.

Is my service provider still the same?

Yes, Cincinnati Bell is now altafiber, but that has no impact to your service.