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Help Center / Home Phone / Voicemail

Voicemail

To change your ring pattern, pick up your receiver and dial *963. Listen for a second dial tone, then press the number of rings desired followed by the pound sign (#). (Example: For 6 Rings, press 6#) Listen for the stutter dial tone to confirm. 

See Also
Can I change my ring patterns for my voicemail?
How do I set up Voicemail?

If you have new messages waiting, when you pick up your phone you will hear a stutter dial tone (short, quick tones). If your phone includes a message waiting indicator light, it will be on. 

See Also
How do I know that I have a new Voicemail message?
How do I retrieve my voicemail messages?

To listen to your voicemail messages:

  1. Dial *966 or *11 
  2. Enter your password and press #. If you have purchased altafiber’s Per-Line Privacy feature, dial *82 plus the access number to release your number to the voicemail system. 

Voicemail main menu:

  • To listen to new messages, press 1 
  • To listen to saved messages, press 12 
  • To change your greetings, press 3 - 1

See Also
What if I forgot my voicemail mailbox password?
Can I change my ring patterns for my voicemail?

Dial the access number:
Greater Cincinnati (OH and IN): 513-554-1234
Greater Cincinnati (KY): 859-392-1234
Greater Dayton, Middletown and Springfield: 937-619-1234
2. Enter your 10-digit telephone number
3. Enter your temporary password, 123456
4. Listen to the New Subscriber Tutorial, an automated lesson in setting up your mailbox

See Also
What if I forgot my voicemail mailbox password?
How do I know that I have a new Voicemail message?

Your mailbox number is the ten-digit telephone number on which your Voice Messaging service operates. 

See Also
Can I change my ring patterns for my voicemail?
How do I set up Voicemail?