If you are hearing-impaired or speech-impaired, or have other phsyical difficulties using the phone, altafiber has solutions.

Closed Captioning

Find instructions on how to initiate and adjust closed captioning features on current Fioptics and Fioptics+ set top boxes.

Emergency TDD/TTY Numbers

These emergency numbers are free from long distance charges.

Services for Hearing/Speech-Impaired Customers

Hearing-impaired or speech-impaired persons with TDD/TTY's (Telecommunications Devices for the Deaf) can communicate via telephone with other TDD/TTY users.

Services for Physically Impaired Customers

If you are physically challenged or know someone who has a physical problem using the telephone, we will do our best to design an effective solution.

Services for Visually Impaired Customers

Visually impaired persons using our Fioptics TV service and need audible accessible equipment.

TDD/TYY Directory

Directory listings for TDD/TYY users include the phrase "TDD Accessible." In addition, a separate section for listen TDD/TTY telephone numbers is located at the end of the business listings in the back of the White Pages.

TDD/TTY Operator Services & Directory Assistance

For 24 hour help placing a TTY to TTY call for local, long distance, collect, calling card, third number or other Operator assisted calls.

Telecommunication Relay Services

The Telecommunication Relay Service enables customers who are deaf, hard-of-hearing or speech-imparied to use their TDD or TTY to place calls to and receive calls from hearing people.

Consumer Information

Looking for additional information around topics such as accessibility, consumer rights, Lifeline, third-party data sharing, and more? Click on the button below to learn more.