Understanding & Managing My Bill

• How can I get reminders on when my bill is due or bill ready notifications? How can I get reminders on when my bill is due or bill ready notifications?
  You can log into your My altafiber Account and manage your notifications. We can send email or text notifications that your bill is due after you enabled notifications by going to Billing > Bill Summary > Manage Notification in your My altafiber Account.
• How can I view my bill? How can I view my bill?
  You can view your bill by signing into My altafiber Account. If you are enrolled in our eBill program, you can opt-in to receive a text alert or email when your monthly bill is available online. If you are not enrolled in eBill, we will mail you a paper statement each month.
• How can I view past bills? How can I view past bills?
  You can log into your My altafiber Account, then go to Billing > Bill Summary > Bill History. From there, you will be able to view the bill and total amount due over the past 18 months. For any bills generated prior to June 1, 2022, you will still view them in the prior bill format.
• How do I find the details on my bill? How do I find the details on my bill?
  The easiest way to access your bill is electronically using your My altafiber Account. See the "Service Summary" section found on page one.

  Read More
• How do I understand my bill? How do I understand my bill?
  View the below video for an explanation of altafiber's bill and how to better understand the bill you receive.
  
  
• I am a new customer, what charges will appear on my first bill? I am a new customer, what charges will appear on my first bill?
  Like other internet & TV providers, altafiber bills one month in advance.  Based on the day you began service, you will be billed a partial month charge based on your regular monthly service rate, plus all taxes and fees. Additional charges may include any installation fees, upgrades in service, or On Demand/Pay-Per-View charges.
• Is my service provider still the same? Is my service provider still the same?
  Yes, Cincinnati Bell is now altafiber, but that has no impact to your service.
• What are the additional charges and fees on my bill? What are the additional charges and fees on my bill?
  Any taxes or fees related to a service (Internet, TV, or Phone) will be stated in that product section of your bill, with explanation of those charges below. Additional charges or fees not related to a specific product can be found in the “Other Charges and Credits” section.

  Read More
• Where do I find my account number on the bill? Where do I find my account number on the bill?
  You can find the following information in the header of every page on your bill: billing address and name, page number, issue date, and your account number.
• Why do I have prorated charges/credits on my bill? Why do I have prorated charges/credits on my bill?
  A billing prorated charge is associated with the use of service from your activation date until the end of the current billing period. For example, if your service began on August 15th, and your billing period ends on August 26th, you will be charged for eleven days of service, instead of the full month of service.