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Help Center / Internet / Network Defense

Network Defense

Network Defense proactively blocks threats such as malware and phishing before they even hit your network for all your devices, including internet of things (IoT) such as Amazon devices, Ring, Google Nest, Sonos and any other devices connected to your network.

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I’m able to access a website but I think it should be blocked. What should I do?
If I feel like a site I’m trying to navigate to should not be blocked, what should I do?

Once you receive the block page, there will be instructions listed on the page to submit a ticket to our support team.  Our support team will review the page to ensure there is still a security threat.  If there is, the page will not be unblocked; however, if the page is no longer a security threat, we will remove the block.

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I'm trying to access a website but keep receiving the same image as below, what does this mean?
I sent altafiber a ticket, when should I expect to receive a response?

  • Please keep in mind Network Defense will not block a website for content (violence, adult themes, etc.).  If you are interested in an additional service to control content that can be viewed on the Internet, please see our Internet Safeguard products for consumer and business. If you believe the website should be blocked for malware, phishing, etc., please enter a ticket using the following steps:
    • Log into your My altafiber account by clicking here.
    • Click Network Defense which is on the right side of the page under the Quick Links.
    • Enter your name, phone number, website, and email address.
    • After entering the information, click submit.

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What are the minimum requirements needed to order Network Defense?
I point my DNS to someone other than altafiber’s DNS, can I still use the service?

You will receive a response to the email address you have provided within two business days.

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What does DNS mean?
How can I order Network Defense?

Possibly! After ordering the service, our provisioning will take place at approximately 2 AM on the subsequent day after you place your order. When that is complete, update the DNS in your Google Home App by clicking here. If you would like to take advantage of the service immediately, unplug your wireless gateway, wait 30 seconds, and plug it back in. However, if you are activating Internet service at the same time, the provisioning will be sent once the wireless gateway is plugged in.

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What is Network Defense?
What are the minimum requirements needed to order Network Defense?

Nope!  After ordering the service, our provisioning will take place at approximately 2 AM on the subsequent day after you place your order, then you’ll be protected.  If you would like to take advantage of the service immediately, unplug your wireless gateway, wait 30 seconds, and plug it back in.  However, if you are activating Internet service at the same time, the provisioning will be sent once the wireless gateway is plugged in.

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I sent altafiber a ticket, when should I expect to receive a response?
What is Network Defense?

Consumers can order Network Defense via your online My altafiber account under Internet, or if you are a business customer, please call us at 513.565.9890 or chat with an online representative.

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What are the minimum requirements needed to order Network Defense?
If I feel like a site I’m trying to navigate to should not be blocked, what should I do?

In order to be eligible for Network Defense, you must have altafiber Internet service, a altafiber wireless gateway, and a My altafiber account.  If you have a Static IP or your own wireless gateway, unfortunately, you are not eligible for the service.

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Do I need to use a certain browser on my PC or MAC to take advantage of the service?
How can I order Network Defense?

We strongly recommend you use any supported browser such as Chrome, Edge, Safari, or Firefox to take advantage of the service.

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How can I order Network Defense?
What is Network Defense?